Are you using a proxy server? If so try
You cannot have McAfee when you use a proxy for the internet.
To remove you're proxy settings do this:
1. Please open Internet Explorer and click Tools -> Internet options.
2. Please click on Connections tab.
3. Click LAN Settings… and a window named LAN Settings will open.
4. Please uncheck all options and click on Ok.
5. Please close Internet Explorer window.
Are you connecting through a university ?
Did you ever have another Antivirus installed this means Mcafee versions as well?
Another tech suggests
Please follow the steps below and try activating the products;
Run the mcafee preinstal tool from this link Here
- Win Vista or 7
1.Click the Windows Button and type cmd.exe into the search bar.
2.Right-click cmd.exe in the search list, and select Run as Administrator.
3.Type the following text, then press ENTER:
- c:\program files\mcafee\msc\mcoemmgr.exe /regserver
4.Right-click the M icon in your taskbar and select either Activate, Activate Now, Register, or Register Now.
5.Follow the instructions.
of course there is wait and retry later it maybe a server issue.
The last resort would be uninstall via
reboot and run the preinstall tool above and reinstall from your account.
Of course it could be a virus but try above first
- Win Vista or 7
I do not have a proxy
I used to have norton
i am not connected through a university
I also tried mcoemmmgr.exe/regserver with no result.
i also tried unistall.
first time with MCPR was not succesful (see log)
after reboot second time MCPR was succesful
then rebooted again
i reinstalled mcafee as administrator
same result as before. installation succesful but when i want to activate mcafee it says an internet connection is required.
(I do have an internet connection)
Removed log and added it to attached file too long to post in a thread. PK
MCAFEE CLEANUP.txt.zip 67.2 K
When you removed norton did you use the norton removal tool? This failure of MCPR needs a tech to look at call or chat with them it is free they will see what is wrong.
Tech support in useful links tab above
I used the standard norton uninstall from the startmenu. Is there also a special norton removal tool??
As i wrote in the first message. I also have contact with tech support.
I hope to hear from them at monday or tuesday.
Yes there are several 1 for each actual version you had installed. I would run that after retrying MCPR am\nd then afetr running it redo MCPR it might then work.
Reinstall after a reboot and running
Try this before they call.
After the reboot the activation screen popped up right away. and i could register mcafee.
As i am typing this the updates are downloaded.
The solution to a problem is often simple if you know the answer.
Well I am surprised you did not have to reinstall but seems something norton was blocking the activation.
ijm I mentioned this to the techs and they asked if the removal tool dropped a log of what it removed. They are interested in it as they want to fix the activation to ignore the norton stuff.
as far as i know the tool did not drop a logfile. I just got a popupscreen which asked me to retart my computer