1 Reply Latest reply on Nov 7, 2011 1:10 AM by chrismcafee

    Cannot start mcconsole.exe , mctray.exe. Mcshield.exe keeps spawning on task tray

      Hi

       

      i have install my Win 7 & win xp clients with Mcafee 8.7(8.7.0.570 Wrk, Patch 5)  with Agent  4.5.0.1852

      However, some of the computers installed with the product behaves in a questionable manner

       

      1) i can't open mcconsole.exe after clicking on the GUI

      2) The Mcshield keeps spawing on the task tray, as shown in the attachment

      3) Cannot show the M icon, which supposed to be the mcafee agent

       

      I have put Mcafee Agent Extension  "EPOAGENTMETA.zip" , "VSEPatch5",  VSE870LMLRP5

      So the agent should be up to date

       

      In the Epo, i also checked the option "Show the system tray icon with all menu options has been checked"

       

      So i am not sure what went wrong