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5688 Views 18 Replies Latest reply: Nov 15, 2011 2:15 PM by Peacekeeper RSS 1 2 Previous Next
Jaheira Apprentice 152 posts since
Mar 19, 2010
Currently Being Moderated

Nov 3, 2011 2:08 PM

What happens when your subscription ends?

Just wondering what happens to Mcafee Internet Security when your subscription runs out?

 

I'm not planning to end the subscription on this computer, but last year, for example, the subscription ended before I got around to entering the new serial number for another years worth of service. I doubt the people I look after this machine for noticed anything different, but when I checked out Security Center 2 days after the old subscription had ended, everything appeared greyed out and disabled.

 

Does this mean that the firewall is disabled and that virusscan wasn't protecting the machine for those 2 days?

  • k3tg Veteran 870 posts since
    May 22, 2007
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    1. Nov 3, 2011 3:57 PM (in response to Jaheira)
    Re: What happens when your subscription ends?

    When your subscription expires the software no longer protects your computer and you no longer receive any updates or daily virus definition updates.


    Tom K3TG

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  • Peacekeeper Volunteer Moderator 21,371 posts since
    Nov 23, 2002
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    2. Nov 3, 2011 5:01 PM (in response to Jaheira)
    Re: What happens when your subscription ends?

    As Tom says we noticed this grey out feature. I actually used to think the program did continue protecting but no dat update. Since I have now seen 3 posters saying feature changes are greyed out seems that is done as well to stir the user into updating.

     

    Actually this FAQ imples everything works bar dats but maybe they decided as I said to stir the user not to use old dats.

    http://service.mcafee.com/faqdocument.aspx?id=CS40032

     

    Message was edited by: Peacekeeper on 4/11/11 8:01:41 AM

    Tony
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  • Peacekeeper Volunteer Moderator 21,371 posts since
    Nov 23, 2002
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    4. Nov 4, 2011 3:40 PM (in response to Jaheira)
    Re: What happens when your subscription ends?

    I asked a tech re this will see what he says. I agree  the faq implies it works but no updates.


    Tony
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  • JaiPrakash Champion 457 posts since
    Nov 5, 2009
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    5. Nov 8, 2011 7:31 AM (in response to Jaheira)
    Re: What happens when your subscription ends?

    Hello Jaheira ,

     

    When your subscription expires, you will no longer receive updates. Without the latest updates and virus definition files, you will not be protected against new threats. This includes Potentially Unwanted Programs (adware and spyware), viruses, and spam. Hundreds of new viruses are discovered each month, so it is important to keep your protection up to date. You will still be able to use the product, but you will not be protected from threats newer than the last update before it expired  . But as Security center alarms you a way before it expires, McAfee strongly recommends that you renew the license

     

    Thanks,


    Thanks,
    Jai Prakash
  • Peacekeeper Volunteer Moderator 21,371 posts since
    Nov 23, 2002
    Currently Being Moderated
    6. Nov 8, 2011 4:01 PM (in response to Jaheira)
    Re: What happens when your subscription ends?

    Asked re the grey out of options and that is I am told intended as the program is now not updated. As I said I assume this to remind you the program is expired (that is my impression not from Mcafee). As Jai says bets to resubscribe or get upto date protection soon.


    Tony
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  • Ex_Brit Volunteer Moderator 59,609 posts since
    May 6, 2004
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    8. Nov 12, 2011 8:00 AM (in response to Jaheira)
    Re: What happens when your subscription ends?

    The grey-out is telling you to renew or remove the software as basically it is useless anyway as it isn't providing much in the way of protection being out of date.

     

    A subscription buys the use of the software, so when the subscription is expired you lose the use of the software.   That's basically the logic behind it.


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  • platinoum Newcomer 1 posts since
    Nov 12, 2011
    Currently Being Moderated
    9. Nov 12, 2011 5:25 PM (in response to Ex_Brit)
    Re: What happens when your subscription ends?

    i lived in FRance and i am crazy with Mc Afee methods.  Because of very agressive commercial mails for renewal , i decided to buy Avast and i am happy because they are not so much pushy and agressive.

    But the 11 th november , I received an email informing me that my mc afee license has been renewed automatically and i don't think i gave that right to mc afee. 

    1 - it means mac afee kept my credit card information from my original order and i never accept such behavior from any vendor

    2 - it means they did against my comitment because i don't want to have anything from mc afee

    3 - i wanted to contact the customer service and it didn't work : so very easy to sell that way

    I am very unhappy with mac afee  services at the commercial level and i want to stop my link with them

     

     

    this is the message received :

    Madame, Monsieur,


    Votre abonnement McAfee® a été renouvelé avec les informations de règlement archivées pour vous.

    Vous bénéficiez à présent d'une nouvelle année de protection pour votre ordinateur, chaque fois que vous utilisez celui-ci et passez en ligne.

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