1 Reply Latest reply on Sep 29, 2008 6:21 AM by twenden

    mcafee services could not be installed

    edidebrite
      Hi
      I am trying to install virus scan 8.5i and its coming up with an error 1923 mcafee task manager could not be installed. Any solution.
        • 1. RE: mcafee services could not be installed
          twenden
          This information is from the McAfee knowledgebase.

          ERROR: Error 1923.Service McAfee Task Manager (McTaskManager)

          Problem

          The following message is displayed while installing VirusScan Enterprise 8.5i:

          McAfee VirusScan Enterprise Installer Information

          Error 1923.Service McAfee Task Manager (McTaskManager) Could not be installed. Verify that you have sufficient privileges to install the system.

          Windows Application event log records the following errors:

          Type ERROR
          Source MsiInstaller
          Event 11923

          Description

          Product: McAfee VirusScan Enterprise -- Error 1923.Service McAfee Task Manager (McTaskManager) could not be installed. Verify that you have sufficient privileges to install system services.

          VirusScan Enterprise 8.5i manual removal instructions fail when following the advice outlined in KnowledgeBase article 612722, in the section Stop VirusScan Services.


          Solution

          IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, see the following Microsoft Knowledge Base article: http://support.microsoft.com/kb/256986/EN-US/.

          Delete the McShield Service sub-key from the registry using sc delete.

          1. Click Start, Run, type cmd, then click OK.
          2. At the command prompt type sc delete mcshield, then press ENTER.
          3. Restart the computer.
          4. Log in with a root Administrator account
          5. Reinstall VirusScan Enterprise 8.5i

          For additional information on the use of the Microsoft command SC DELETE refer to:
          http://technet2.microsoft.com/windowsserver2008/en/library/2fe94fb3-e4d1-47b5-b9 99-39995ecbb6441033.mspx?mfr=true