by increasing the log level, you should get better diagnostic messages written to the daily log (~Foundstone\Logs\LogFile.<date>.txt
1. Run Regedit
2. Navigate to:
** if the key "Tweaks" doesn't exist, create it. **
3. Add the following Key:
LogWam DWORD Value 'ff'
Re-run your scan - no need to restart any services.
Examine the daily log file. Search for the user you configured in the Credentails interface, and you should see any failure mesages.
For help reading the log, please open a Service Request.