6 Replies Latest reply on Oct 26, 2011 8:38 AM by nick2011

    epolicy - agent - clients -problemi

      buongiorno

      a seguito di una reinstallazione di EPO 4.5, alcuni client non riescono a comunicare col server.

      ho già effettuato le seguenti prove:

       

      reinstallato epolicy from scratch

      rimosso sia antivirus sia agent dai client

      reinstallato agente

      controllato impostazioni windows firewall dei client

       

      su 10 client, solo 7 comunicano correttamente col server.

      gli altri 3, in nessun modo, sono raggiungibili.

       

      perchè?

      qualche suggerimento?

       

      grazie

        • 1. Re: epolicy - agent - clients -problemi
          Tristan

          Please post the agent log file from one of the problem computers

           

          Agent_<machinename>.log

           

          in

           

          C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Db

          • 2. Re: epolicy - agent - clients -problemi

            2011-10-25 12:13:56 I #2288 Logging Create XML

            2011-10-25 12:13:56 I #2288 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /Service

            2011-10-25 12:13:56 I #2288 FrmSvc register service

            2011-10-25 12:13:56 I #2288 FrmSvc Set COM launch permissions and service settings

            2011-10-25 12:13:56 I #2288 FrmSvc  result = 0

            2011-10-25 12:13:56 I #2288 FrmSvc END

            2011-10-25 12:14:01 E #4544 Logging addAgentInfoToLog GUID query error 2

            2011-10-25 12:14:01 I #4544 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /ServiceStart

            2011-10-25 12:14:01 I #4544 FrmSvc ServiceStart

            2011-10-25 12:14:01 I #4544 FrmSvc Running

            2011-10-25 12:14:02 I #1144 FrmSvc Starting Subsystem <Logging>

            2011-10-25 12:14:02 x #1144 Logging Sottosistema avviato

            2011-10-25 12:14:02 I #1144 FrmSvc Starting Subsystem <User Space Controller>

            2011-10-25 12:14:02 I #1144 FrmSvc Starting Subsystem <Management>

            2011-10-25 12:14:02 I #4492 Manage Mangement plugin watch worker thread started

            2011-10-25 12:14:02 I #1144 Datastore Did not find setting AssignmentList in section Policy for software ID PolicyRoot

            2011-10-25 12:14:02 I #1144 LpcConnMgr Initializing lpc data

            2011-10-25 12:14:02 I #1144 LpcConnMgr Registering software id EPOAGENT3000 with a hash value of 197307931

            2011-10-25 12:14:02 I #1144 LpcConnMgr Registering software id CMNUPD__3000 with a hash value of 1496913389

            2011-10-25 12:14:02 I #1144 LpcConnMgr Starting lpc connection manager

            2011-10-25 12:14:02 I #1144 LpcConnMgr Setting up lpc server

            2011-10-25 12:14:02 I #1144 LpcConnMgr lpc server path \\.\pipe\ma_named_pipe

            2011-10-25 12:14:02 I #1144 WinLpcSvr Initializing LPC server

            2011-10-25 12:14:02 I #1144 WinLpcSvr Using randomized name \\.\pipe\ma_named_pipe1617729979 for first instance "\\.\pipe\ma_named_pipe"

            2011-10-25 12:14:02 I #1144 WinLpcSvr Setting server path to \\.\pipe\ma_named_pipe1617729979

            2011-10-25 12:14:02 I #1144 WinLpcSvr Starting LPC server

            2011-10-25 12:14:02 I #1144 WinLpcSvr Creating server run thread

            2011-10-25 12:14:02 I #1144 WinLpcSvr server started successfully

            2011-10-25 12:14:02 I #1144 LpcConnMgr Setting up message queue

            2011-10-25 12:14:02 I #1144 LpcConnMgr Setting up heart beat component

            2011-10-25 12:14:02 x #1144 Manage Sottosistema avviato

            2011-10-25 12:14:02 I #1144 FrmSvc Starting Subsystem <Updater>

            2011-10-25 12:14:02 I #1144 updsubs Starting updater subsystem

            2011-10-25 12:14:02 i #1144 Updater Sottosistema avviato

            2011-10-25 12:14:02 I #1144 FrmSvc Starting Subsystem <Scheduler>

            2011-10-25 12:14:02 I #1144 Sched >>--CSchedule::Start

            2011-10-25 12:14:02 I #1144 Sched Glbs.szMyPlatform: WNT7W:6:1:1

            2011-10-25 12:14:02 I #1144 Sched Caricamento di tutte le attività dal file completato

            2011-10-25 12:14:02 i #1144 Sched Utilità di pianificazione in esecuzione

            2011-10-25 12:14:02 I #1144 Sched <<--CSchedule::Start

            2011-10-25 12:14:02 I #1144 FrmSvc Service started

            2011-10-25 12:19:04 I #1144 FrmSvc Stopping Subsystem <User Space Controller>

            2011-10-25 12:19:04 I #1144 FrmSvc Stopping Subsystem <Scheduler>

            2011-10-25 12:19:04 i #1144 Sched Arresto dell'utilità di pianificazione in corso...

            2011-10-25 12:19:04 i #1144 Sched Utilità di pianificazione interrotta

            2011-10-25 12:19:04 I #1144 FrmSvc Stopping Subsystem <Updater>

            2011-10-25 12:19:04 I #1144 updsubs Stopping updater subsystem

            2011-10-25 12:19:04 i #1144 Updater

            2011-10-25 12:19:04 I #1144 FrmSvc Stopping Subsystem <Management>

            2011-10-25 12:19:04 I #4492 Manage WorkThread - WaitForMultipleObjects = WAIT_OBJECT_0

            2011-10-25 12:19:04 I #4492 Manage Mangement plugin watch worker thread terminating

            2011-10-25 12:19:04 x #1144 Manage Il sottosistema è stato interrotto

            2011-10-25 12:19:04 I #1144 FrmSvc Stopping Subsystem <Logging>

            2011-10-25 12:19:04 x #1144 Logging

            2011-10-25 12:19:04 I #1144 FrmSvc Service stopped

            2011-10-25 12:19:04 I #4544 FrmSvc Set COM launch permissions and service settings

            2011-10-25 12:19:04 I #4544 FrmSvc END

            2011-10-25 12:19:13 E #2420 Logging addAgentInfoToLog GUID query error 2

            2011-10-25 12:19:13 I #2420 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /UnregServer

            2011-10-25 12:19:13 I #2420 FrmSvc unregister service

            2011-10-25 12:19:13 I #2420 FrmSvc The service has been stopped.

            2011-10-25 12:19:13 I #2420 FrmSvc  result = 0

            2011-10-25 12:19:13 I #2420 FrmSvc END

            2011-10-25 12:19:26 E #1332 Logging addAgentInfoToLog GUID query error 2

            2011-10-25 12:19:26 I #1332 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /Service

            2011-10-25 12:19:26 I #1332 FrmSvc register service

            2011-10-25 12:19:26 I #1332 FrmSvc Set COM launch permissions and service settings

            2011-10-25 12:19:27 I #1332 FrmSvc  result = 0

            2011-10-25 12:19:27 I #1332 FrmSvc END

            2011-10-25 12:19:29 E #4540 Logging addAgentInfoToLog GUID query error 2

            2011-10-25 12:19:29 I #4540 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /ServiceStart

            2011-10-25 12:19:29 I #4540 FrmSvc ServiceStart

            2011-10-25 12:19:29 I #4540 FrmSvc Running

            2011-10-25 12:19:29 I #340 FrmSvc Starting Subsystem <Logging>

            2011-10-25 12:19:29 x #340 Logging Sottosistema avviato

            2011-10-25 12:19:29 I #340 FrmSvc Starting Subsystem <User Space Controller>

            2011-10-25 12:19:29 I #340 FrmSvc Starting Subsystem <Management>

            2011-10-25 12:19:29 I #3164 Manage Mangement plugin watch worker thread started

            2011-10-25 12:19:30 I #340 Datastore Did not find setting AssignmentList in section Policy for software ID PolicyRoot

            2011-10-25 12:19:30 I #340 LpcConnMgr Initializing lpc data

            2011-10-25 12:19:30 I #340 LpcConnMgr Registering software id EPOAGENT3000 with a hash value of 197307931

            2011-10-25 12:19:30 I #340 LpcConnMgr Registering software id CMNUPD__3000 with a hash value of 1496913389

            2011-10-25 12:19:30 I #340 LpcConnMgr Starting lpc connection manager

            2011-10-25 12:19:30 I #340 LpcConnMgr Setting up lpc server

            2011-10-25 12:19:30 I #340 LpcConnMgr lpc server path \\.\pipe\ma_named_pipe

            2011-10-25 12:19:30 I #340 WinLpcSvr Initializing LPC server

            2011-10-25 12:19:30 I #340 WinLpcSvr Using randomized name \\.\pipe\ma_named_pipe271031050 for first instance "\\.\pipe\ma_named_pipe"

            2011-10-25 12:19:30 I #340 WinLpcSvr Setting server path to \\.\pipe\ma_named_pipe271031050

            2011-10-25 12:19:30 I #340 WinLpcSvr Starting LPC server

            2011-10-25 12:19:30 I #340 WinLpcSvr Creating server run thread

            2011-10-25 12:19:30 I #340 WinLpcSvr server started successfully

            2011-10-25 12:19:30 I #340 LpcConnMgr Setting up message queue

            2011-10-25 12:19:30 I #340 LpcConnMgr Setting up heart beat component

            2011-10-25 12:19:30 x #340 Manage Sottosistema avviato

            2011-10-25 12:19:30 I #340 FrmSvc Starting Subsystem <Updater>

            2011-10-25 12:19:30 I #340 updsubs Starting updater subsystem

            2011-10-25 12:19:30 i #340 Updater Sottosistema avviato

            2011-10-25 12:19:30 I #340 FrmSvc Starting Subsystem <Scheduler>

            2011-10-25 12:19:30 I #340 Sched >>--CSchedule::Start

            2011-10-25 12:19:30 I #340 Sched Glbs.szMyPlatform: WNT7W:6:1:1

            2011-10-25 12:19:30 I #340 Sched Caricamento di tutte le attività dal file completato

            2011-10-25 12:19:30 i #340 Sched Utilità di pianificazione in esecuzione

            2011-10-25 12:19:30 I #340 Sched <<--CSchedule::Start

            2011-10-25 12:19:30 I #340 FrmSvc Service started

            2011-10-25 12:19:50 I #3164 Manage Immediate plugin list reload requested

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:19:52 I #3164 Manage Plugin registry change detected

            2011-10-25 12:20:38 I #2968 Sched >>--CSchedule::ModifyTask

            2011-10-25 12:20:38 E #2968 Sched <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found

            2011-10-25 12:20:38 I #2968 Sched >>--CSchedule::DeleteTask

            2011-10-25 12:20:38 E #2968 Sched <<--CSchedule::DeleteTask hr=0x8000001b : Task is not found

            2011-10-25 12:20:38 I #2968 Sched >>--CSchedule::GetTask

            2011-10-25 12:20:38 E #2968 Sched <<--CSchedule::GetTask hr=0x8000001b : Task is not found

            2011-10-25 12:20:38 I #2968 Sched >>--CSchedule::CreateTask

            2011-10-25 12:20:38 I #2968 Sched <<--CSchedule::CreateTask

            2011-10-25 12:20:39 I #2968 Sched >>--CSchedule::AddTask

            2011-10-25 12:20:45 I #3164 Manage Immediate plugin list reload requested

            2011-10-25 12:20:45 I #3164 Manage New plugin <VIRUSCAN8800> found

            2011-10-25 12:20:45 I #3164 Sched >>--CSchedule::RegisterProduct

            2011-10-25 12:20:45 I #5464 Sched CNaiSchedule::GetRandomizedDelayMins() : 39

            2011-10-25 12:20:45 i #5464 Sched Prossimo orario (locale) di esecuzione dell'attività {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: martedì 25 ottobre 2011 17:39:00

            2011-10-25 12:20:45 I #5464 Sched {A14CD6FC-3BA8-4703-87BF-E3247CE382F5} - Last run time is : not run yet

            2011-10-25 12:20:45 i #5464 Sched Aggiunta di una nuova attività {A14CD6FC-3BA8-4703-87BF-E3247CE382F5} all'elenco delle attività dell'utilità di pianificazione

            2011-10-25 12:20:45 I #2968 Sched <<--CSchedule::AddTask

            2011-10-25 12:21:00 I #5464 Sched Registrazione della DLL del plug-in per VIRUSCAN8800 completata

            2011-10-25 12:21:00 I #3164 Sched <<--CSchedule::RegisterProduct

            2011-10-25 12:21:00 I #3164 Manage Plugin registry change detected

            2011-10-25 12:21:00 I #3164 Manage Plugin registry change detected

            2011-10-25 12:22:00 I #3164 Manage Loading plugin list from registry

            • 3. Re: epolicy - agent - clients -problemi
              Tristan

              It would be good to have the agent/server communication in the  log as well.

               

              run

               

              c:\program files\mcafee\common framework\cmdagent.exe /s

               

              to get the agent status monitor (or right click on the task bar icon) and click  the "Collect and send props" button. Then post the log file again. hopefully it will then contain some error messages from the failed communication.

               

              Message was edited by: Tristan on 25/10/11 12:52:53 IST
              • 4. Re: epolicy - agent - clients -problemi

                hi

                sorry I cannot figure out the problem.

                this is what I see doing what you suggested.

                 

                Monitoraggio agente 25/10/2011 14:26:13 Errore Errore durante la raccolta delle proprietà da parte dell'agente

                Monitoraggio agente 25/10/2011 14:22:49 Informazioni Il servizio dell'agente è in esecuzione

                • 5. Re: epolicy - agent - clients -problemi
                  Tristan

                  Easiest solution would be to uninstall the agent and re-install

                   

                  c:\program files\mcafee\common framework\frminst.exe /forceuninstall

                   

                  reboot and push out a new agent install from the ePO server

                  1 of 1 people found this helpful
                  • 6. Re: epolicy - agent - clients -problemi

                    rebooting after uninstall, worked.

                    thanks a lot