4 Replies Latest reply on Nov 7, 2011 8:37 AM by memphiseagrove

    Updates appear to be chewing up disk space

      Every time I see McAfee Virus Scan installing an update, I lose a LOT of available disk space.  This last one, yesterday, chewed up about 400 MB.  Over the last two or three months, nearly 6 GB has gone away.  I haven't installed any new applications, and have probably only saved 500 MB or so of appication data.  Recycle Bin is empty.

       

      Is there something I can delete to recover this space?  If so, where is it?

        • 1. Re: Updates appear to be chewing up disk space
          JaiPrakash

          Hi ,

           

          It seems something new that we have heard as off now.

          Kindly follow the below 3 steps & kindly update us with the following information’s:

           

          Step 1: Clear all the Windows Temp Files: - (Navigation: Click Start > Run >Type Temp ) and clear all temp files.

          Step 2: Clear all the Local Temp Files: - (Navigation: Click Start > Run >Type %Temp% ) and clear all temp files of the local user.

          Step 3: Clear all the Temporary Internet Files:- (Navigation: Open Internet explorer > Tools > Internet Options > Under General tab) clear all temp internet files & cookies.

           

          Hard Disk capacity:

          RAM Size:

          Operating System:

           

          Purchased McAfee Product from: (Stores/ Online/ Partner/ Etc.,)

          Version details of installed McAfee Product:

          (Navigation: Open McAfee product > Click About on the top right)

          • McAfee Security Center:
          • McAfee Virus Scan:

                      DAT version:

          • McAfee Personal Firewall:
          • 2. Re: Updates appear to be chewing up disk space

            Thanks for the reply, Jai.

             

            I cleared all the temp files as you suggested, the same day you replied.

             

            Disk capacity is roughly 80GB

             

            RAM is 1GB

             

            Operating system is XP Pro, Service Pack 3

             

            Original purchase of McAfee was in 2004 and I don't remember where from.  All subsequent updates have been online from McAfee's web site.

             

            Security Center is 11.0.623

             

            Virus Scan is 15.0.291

             

            I don't use McAfee firewall.  I have Zone Alarm.

             

             

             

            McAfee has updated twice since my original post. I have lost over 1GB in that very short time, despite barely using the computer, other than updating my bills on Quicken.  Last night's McAfee update used up 300MB. 

            • 3. Re: Updates appear to be chewing up disk space
              JaiPrakash

              Hi,

               

              It appears like this issue needs some more diagnostics, I have sent you an e-mail requesting for more details on the same. Kindly have it replied so that we can help you better on this issue.