It appears like this issue needs some more diagnostics, I have sent you an e-mail requesting for more details on the same. Kindly have it replied so that we can help you better on this issue.
I have sent the reply with the details you have requested inclosed in the email.
Can we get the screen captures please?
Hi Duc Tu,
Were you able to get your issue resolved ?? It would be great if you could provide with a current status of your issue .