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7117 Views 5 Replies Latest reply: Apr 3, 2009 10:36 AM by manning RSS
DarrenFord Apprentice 135 posts since
Aug 1, 2008
Currently Being Moderated

Sep 10, 2008 5:39 AM

Files locked by VirusScan...

Hi All...

I have a client who is having problems with VirusScan...

She is running ePO 3.6.0.575 & VS 8.0 and Server2003

They have shared folders on servers which there staff access but for some reason
VS is locking these files , they cannot be edited or renamed.

In the logs you can see the file was being scanned!

She has unticked scan network drives , as well as ensured Leave Shares with their existing access rights is selected.

ANY ideas?

Thanks in advance...
  • ondafly Newcomer 6 posts since
    May 31, 2006
    Currently Being Moderated
    1. Sep 10, 2008 8:59 AM (in response to DarrenFord)
    RE: Files locked by VirusScan...
    I've experienced this issue also and would appreciate any advise on it.
  • Newcomer 7 posts since
    Aug 24, 2006
    Hello

    I have this problem and it can be resolve with Document ID n°614778 . A hotfix was in this KB

    Microsoft Office hosted files remain locked until the server is restarted


    Environment

    McAfee VirusScan Enterprise 8.0, Patch 15 + HotFix 311933
    McAfee VirusScan Enterprise 8.0, Patch 16
    Microsoft Office Suite
    Microsoft Windows (all supported versions, see 613414)


    Problem

    Microsoft Office temporary files are not deleted.
    When using Microsoft Excel or Microsoft Word, it is not possible to save, rename or delete files.
    Microsoft Office files are being locked.
    Locked files are only released after a computer restart.
    The Microsoft Office application displays the following error:

    Microsoft Excel
    Save not completed. File rename failed, Retry?

    Retry/Cancel

    Clicking Cancel generates the following message:

    Microsoft Excel
    Your changes could not be saved to 'Tape logs v1.5.xls', but were saved to a temporary document named <File_Name>. Close the existing document, then open the temporary document and save it under a new name.

    OK.




    Change or Cause

    The file system filter driver in this release, in conjunction with the opportunistic locking mechanism (enabled in Microsoft Windows operating systems by default), can cause server-hosted files to remain locked until the server is restarted.


    Solution

    Solution 1 - Download and install HotFix 375377

    This issue is resolved in HotFix 375377 which is attached at the bottom of this article.


    Solution 2 - Upgrade to VirusScan Enterprise 8.5i

    Upgrade to VirusScan Enterprise 8.5i with a valid GRANT number. See KB41962 for general information on downloading software from McAfee.

    NOTE: McAfee strongly advises upgrading to VSE 8.5i, which offers additional security features in addition to fixing this issue.


    Solution 3 - Download the reposted VirusScan 8.0i package

    The VirusScan Enterprise 8.0i package with Patch 16 and the 5200 engine has been posted to the download site.
    HotFix 375377 is also included in the repost package as a separate install package.

    Follow these steps to download the reposted VirusScan 8.0i package:

    1.
    Go to the following website: https://secure.nai.com/apps/downloads/my_products/login.asp
    2.
    Log on using a valid grant number.
    3.
    Locate the McAfee VirusScan Security section.
    4.
    Click View available downloads.
    5.
    Click VirusScan Enterprise v8.0i.
    6.
    Click I Agree to accept the license agreement.
    7.
    Click VSE80iLEN.zip and save it to the desired location.



    Workaround

    Disable Microsoft Opportunistic Locking (OpLock):

    Disable OpLocks, as described in the Microsoft KnowledgeBase article: http://support.microsoft.com/kb/296264

    Attachments

    * VSE80HF375377.zip: https://knowledge.mcafee.com/article/attachments/614778_fVSE80HF375377.zip
  • Newcomer 7 posts since
    Aug 24, 2006
  • manning Newcomer 28 posts since
    Jan 10, 2008
    Currently Being Moderated
    5. Apr 3, 2009 10:36 AM (in response to AdminEPO)
    Similar problem
    Sorry about dragging this back up. I'm having a similar issue on my network. Server 2003 R2, ePO 4.0.0, VS 8.7.0i. The only time I see the issue though is when I use the 'Convert' function in MS Excel 2007 on any of my client PCs to convert an older xls file to the current file type .xlsx When I do so McAfee on the file server will lock the temp file ~$filename.xlsx until I stop the service McShield on that server. As soon as I stop McShield all of the locked files go away.

    So, a wild guess is that since I am on more recent versions of ePO and VS, the only solution I have from the options you listed is to disable OpLocks maybe?

    Thanks, and sorry for the hijack.

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