1 Reply Latest reply on Oct 19, 2011 9:08 AM by JoeBidgood

    ePO 4.5 agent won't connect to correct ePO server

      We have recently migrated to ePO 4.5 from 4.0, decommisoned the old servers and I am trying to deply the new agent to a PC, I push the new agent from the new 4.5 server {servername1234}  and the agent deploys and completes succesfully, but agent reports back to {servername5678} the old server.

       

      Troubleshooting so far:

       

      Removed McAfee using the MCPR.exe and rebooting.

       

      I have also used the uninstall switch frminst /remove=agent.

       

      I have also manually deleted the Agent Guid entry from registry location "HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent" and I have also manually created an entry for ePOServerList to point to the correct server and port in the same registry location.

       

      Any ideas would be greatly appreciated.

       

      Thanks.

        • 1. Re: ePO 4.5 agent won't connect to correct ePO server
          JoeBidgood

          The only way this can really happen is if the new server has somehow got the wrong agent package (all other things being equal.)  On the new server:

           

          1) Stop the three ePO services

          2) Locate <install folder>\DB\Software\Current\EPOAGENT3000\Install\0409

          3) Delete framepkg.exe and framework.z

          4) Start the ePO services again

           

          Keep an eye on that folder - after a minute or two those files should be recreated. Once this happens, try pushing the agent again.

           

          HTH -

           

          Joe