Sorry if I am writing this in the wrong forum, but I'm not sure which program is causing me the problem, Virtual Technician or AntiVirus Plus, so I'm starting here.
Whenever I update Antivirus Plus, I have gotten in the habit of running Virtual Technician right afterward, just to verify that AntiVirus Plus has updated all of its componants properly. I've been doing this for years and have had no problems. Or, if there were any, Virtual Technician took care of them without a hitch.
Today is 10/17/2011. Two days ago on 10/14/2011 I updated AntiVirus Plus and it seemed to update as usual, but when I ran Virtual Technician to check that the update was installed correctly I received the report below.
It says that "Some problems could not be fixed", but doesn't actually say what the problem that counldn't be fixed is. It just says there is a problem with "VirusScan - McAfee AntiVirus Plus 15.0.291" and lists the problem as "Problem ()".
I don't know why there is no problem listed between the parentheses? It's just blank. When Virtual Technician finds a problem it usually lists the problem between the parentheses.
And, if I check the 'Problem Log' or the 'Diagnostics Log' there are no problems reported. Everything is marked "OK". See pictures below.
Everything on AntiVirus Plus seems to be working properly, but I still wonder if it really is.
I don't know if this is a problem with Virtual Technician reporting a problem falsely, or if there is a real problem with AntiVirus Plus?
I tried using System Restore to go back to a point before the last update, but it didn't have any effect. It still reported a problem without any description.
I tried uninstalling Virtual Technician and reinstalling it, but it didn't have any effect either.
Since going back to a System Restore point before the last update I performed, didn't have any effect, I believe it might be a glitch with whatever software Virtual Technician downloads in real-time, right before it does its check.
The only thing I can think of left for me to try, is to use the McAfee Product Removal Tool to remove all McAfee products and then re-install, but I would rather not have to do this if I can avoid it. Besides, if it is a problem with Virtual Technician, reinstalling everthing else wouldn't fix it anyway.
I would like to know if anybody else is experiencing this problem before I proceed.