No I don't think the user can do that. Best call Customer Service and see what they can do....
Telephone Customer Service
To speak with a Customer Service representative, call 866-622-3911. You may be asked for your registered email address and order number. Telephone charges may apply.
Average contact length: 10 minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available daily, 6am-6pm Pacific
It's toll-free, that remark about charges may apply would be for someone calling from, say, a hotel.