4 Replies Latest reply on Oct 15, 2011 1:46 PM by exbrit

    Clearing Quarantined Items

      Hello,

      Im trying to delete the cookies for Quarantined Potential Unwanted Programs.

      It runs for 5-20 minutes and the program quits responding or it has run for over 6 hours and keepgs running. Any Suggestions

        • 1. Re: Clearing Quarantined Items
          exbrit

          It's a known issue, when there are too many the deletion jams up.   You can physically remove them from within the Windows environment.

           

          First double-click the taskbar icon to open SecurityCenter

          Click Navigation (top right)

          Click General Settings & Alerts (left)

          Click Access Protection to expand that section

          Uncheck Access Protection and click Apply

           

          Leave SecurityCenter open on your desktop because you should re-enable Access Protection after the following steps.

           

          Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All

           

          Click Shift and Delete simultaneously and the folder should empty.

           

          Take care to delete only the contents of that folder, not the folder itself.

           

          Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.

           

          Those instructions are for Vista/Windows 7.  For XP the folder is found at:  C:Documents & Settings/All Users/Application Data/McAfee/Virusscan

          • 2. Re: Clearing Quarantined Items
            exbrit

            I forgot to add you can reduce their number in future considerably if you are prepared to accept Tracking Cookies.  Those enable websites to remember your sign in details etc.

             

            With SecurityCenter open click Virus and Spyware Protection to expand that section.

             

            Click Real-Time Scanning

             

            Click Settings and scroll down to Tracking Cookies

             

            Uncheck that and click Apply.

            1 of 1 people found this helpful
            • 3. Re: Clearing Quarantined Items

              Thanks, Peter,

               

              It worked!

               

              Ron

              • 4. Re: Clearing Quarantined Items
                exbrit

                Glad to help.