1 Reply Latest reply on Oct 22, 2011 9:42 AM by JaiPrakash

    Total Protection - 'Error' on Full Scan

      Hi,

       

      I have McAfee Total Protection on my laptop and have received numerous calls from 'unknown' scammers to tell me my security has lapsed - when I know that it hasn't. However, when trying to perfom a full scan of my system, the McAfee box brings up an error message saying 'an unexpected error has occurred during your scan. Please click ok and try again'.

       

      I have clicked 'OK' but there is no change to the message. The McAfee info box tells me that 'your computer is secure' - but why won't it allow me to conduct a full scan? Can anyone help please?

        • 1. Re: Total Protection - 'Error' on Full Scan
          JaiPrakash

          Hi Blackswan,

           

          You are right, those calls are fake , as your McAfee security subscription is good until 04/21/2012. And to investigate on the scan error , please provide us with the below details :

           

          Operating system > Windows Xp/Vista/7

          Click on About in security center and let us know ;

           

          McAfee Security center :

          Version:

          Aff id:

           

          McAfee Virus scan :

          Version :

          DAT:

           

          Do you have any other security software installed on your PC ?

          Open Interent explorer – Click on Help – Let us know

          Version :

          Cipher strength :

           

           

          Cheers