My issue is that after uninstalling McAfee Security Center and running the MCPR took, my network adapter stopped working leaving the affected PC without internet access. Please help. (BTW, I'm posting from another PC in my home.)
Here is the background...
I am running XP Media Center, Version 2002, SP3
My issue started with Windows update not working. Tried several things including opening a discussion with Microsoft Answers.
The Microsoft agent thought perhaps a McAfee update had not installed properly (sorry folks) and recommended that I uninstall and reinstall McAfee and then try again to fix Windows Update. Well, after using Add/Remove Programs and then MCPR, my network adapter stopped working. It wasn't just that I could not get on the internet, the networking icon on the taskbar complained and I could see issues when I checked Device Manager.
The Microsoft agent thought I had malware and referred me to a malware forum. The agent in Malwarebytes forum went through many steps with specialized SW and decided I did not have malware. So, then I decided to post on this (McAfee) forum as I think my issue is related to McAfee SW. (I can post links to the Microsoft Answers and Malwarebytes discussions if you like.)
So, here is my current status...
In device manager, I see three network adapter even though I only have one physical adapter installed. Here is the screenshot.
You can see that two of the adapter entries refer to McAfee. I thought I could uninstall all three devices and reinstall and then be back in business. Here is what happens when I try to uninstall any of these three items in any mode (normal boot, Safe Mode with networking, Safe Mode w/o networking):
"Failed to uninstall the device. Device may be required to boot up the computer."
If I assume that the uninstall procedure worked properly and then try to reinstall the driver anyway, I get:
"A problem occurred during hardware installation. Your hardware might not work properly."
For the "regular" network adapter entry, the Properties screen says:
"The device is not configured correctly. (Code 1)"
For the two entries that include "McAfee" in the text, the Properties screen says:
"Windows cannot start the hardware device because its configuration (in the registry) is incomplete or damaged. (Code 19)"
So, I'm thnking that my McAfee unistall using Add/Remove Programs and MCPR is still not complete and, as a result, something in the registry is hosed. Perhaps if we can clean up the registry, I can then do a clean uninstall and reinstall of my network adapter and restore internet access, then reinstall McAfee, then try Microsoft's instructions to get Windows Update to work again.
What are your thoughts? Thanks for your help!