3 Replies Latest reply on Oct 9, 2011 7:40 PM by exbrit

    how do you remove pup's from quarantine.

      iam using tottal protection with windows vista.  i had this problem using windows xp bu unable to remove in the same way

        • 1. Re: how do you remove pup's from quarantine.
          exbrit

          Normally you would simply delete them from within SecurityCenter

           

          Click Navigation then Quarantined and Trusted Items and click those sections to expand.

           

          However, sometimes there are so many that it's quicker to do it Windows.

           

          What operating system is this?

          • 3. Re: how do you remove pup's from quarantine.
            exbrit

            So it must be Vista or Windows 7 then.

             

            First double-click the taskbar icon to open SecurityCenter

            Click Navigation (top right)

            Click General Settings & Alerts (left)

            Click Acess Protection to expand that section

            Uncheck Access Protection and click Apply

             

            Leave SecurityCenter open on your desktop because you should re-enable Access Protection after the following steps.

             

            Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All

             

            Click Shift and Delete simultaneously and the folder should empty.

             

            Take care to delete only the contents of that folder, not the folder itself.

             

            Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.