0 Replies Latest reply on Oct 7, 2011 9:17 AM by jmcleish

    EEPC 6.1.1 hangs at PBA after entering username

    jmcleish

      I have a Toshiba R700 that has been upgraded  two days ago (and rebooted after the agent upgrade prompt) from 6.0.2.

       

      On boot, the PBA screen appears and you enter your username. Then it hangs- the mouse hangs and the password box doesn't appear. I have just the endpoint encryption background and a stuck mouse on the screen.

       

      I did an eboot and waited. (not sure how long the self healing process takes) but on reboot i have the same problem.

      here is the log file from eboot until i tried to reboot:

       

      2011-10-07 14:33:14,275 INFO    LoggingService                       ===========================

      2011-10-07 14:33:14,295 INFO    LoggingService                       ===== Service Started =====

      2011-10-07 14:33:14,295 INFO    MfeEpeDiscoveryService               Initialized successfully

      2011-10-07 14:33:14,295 INFO    MfeEpeDiscoveryService               Service started successfully

      2011-10-07 14:33:14,295 INFO    MfeEpeStatusService                  Initialized successfully

      2011-10-07 14:33:14,295 INFO    MfeEpeStatusService                  Service Started successfully

      2011-10-07 14:33:14,295 INFO    MfeEpePluginInformationService       Initialized successfully

      2011-10-07 14:33:14,295 INFO    MfeEpePluginInformationService       Service started successfully

      2011-10-07 14:33:14,655 INFO    MfeEpeCoreEncryptionPlugin           MfeEpeEncryptionService initialized successfully

      2011-10-07 14:33:14,655 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully

      2011-10-07 14:33:15,495 INFO    MfeEpeProductDetectionPlugin         MfeEpeProductDetectionService initialized successfully

      2011-10-07 14:33:19,340 INFO    EpoPlugin                            MfeEpeServiceDCServer initialized successfully

      2011-10-07 14:33:19,340 INFO    MfeEpeServiceLPCServer               Initialized successfully

      2011-10-07 14:33:19,450 INFO    MfeEpeGenEncryptionProviderPlugin    MfeEpeEncryptionService initialized successfully

      2011-10-07 14:33:19,450 INFO    MfeEpeGenEncryptionProviderPlugin    MfeEpeEncryptionProviderService initialized successfully

      2011-10-07 14:33:19,450 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully

      2011-10-07 14:33:19,450 INFO    MfeEpeCoreEncryptionPlugin           Service Started Successfully

      2011-10-07 14:33:19,450 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

      2011-10-07 14:33:19,450 INFO    MfeEpeProductDetectionPlugin         Service Started Successfully

      2011-10-07 14:33:19,450 INFO    EpoPlugin                            Service Started Successfully

      2011-10-07 14:33:19,450 INFO    MfeEpeServiceLPCServer               Service Started Successfully

      2011-10-07 14:33:19,450 INFO    MfeEpeGenEncryptionProviderPlugin    Service Started Successfully

      2011-10-07 14:33:19,450 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

      2011-10-07 14:33:19,559 INFO    MfeEpeServiceLPCServer               LPC state initialized.

      2011-10-07 14:33:19,559 INFO    MfeEpeServiceLPCServer               Initial LPC state created.

      2011-10-07 14:33:19,559 INFO    MfeEpeServiceLPCServer               LPC services started.

      2011-10-07 14:33:19,559 INFO    MfeEpeServiceLPCServer               Service initialized.

      2011-10-07 14:33:19,559 INFO    MfeEpeKeyServerService               Initialized successfully

      2011-10-07 14:33:19,559 INFO    MfeEpeKeyServerService               Service Started Successfully

      2011-10-07 14:33:19,637 INFO    MfeEpeServiceLPCServer               LPC channels subscribed.

      2011-10-07 14:35:03,486 INFO    MfeEpeCredentialProviderServiceV2    MfeEpeCredentialProviderServiceV2288231cd-f0e9-11e0-913a-0023189a8085 initialized successfully

      2011-10-07 14:35:03,486 INFO    MfeEpeCredentialProviderServiceV2    Service Started Successfully

      2011-10-07 14:35:03,517 WARNING MfeEpeCredentialProviderServiceV2    ..\..\..\Src\Helper\EpePcCredentialProviderServiceHandler.cpp: EPEPC_credential_provider_service_handler::init: 79: [0xEE120008] no system policy set

      2011-10-07 14:35:03,517 WARNING MfeEpeEsEncryptionInformationService ..\..\..\Src\EpeFsmHostErrorHandler.cpp: EPE_fsm_host_error_handler::handle: 71: Received service unavailable exception: The service MfeEpeEncryptionInformationServiceClient is currently unavailable

      2011-10-07 14:35:03,517 WARNING MfeEpeCredentialProviderServiceV2    ..\..\..\Src\Helper\EpePcCredentialProviderServiceHandler.cpp: EPEPC_credential_provider_service_handler::init: 84: [0xEE120008] no system policy set

      2011-10-07 14:35:03,564 INFO    MfeEpeCredentialProviderServiceV2    Service Stopped Successfully

      2011-10-07 14:42:32,778 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler

      2011-10-07 14:42:35,149 INFO    EpoPlugin                            enforcePolicy: new policy store created (session 1317994399).

      2011-10-07 14:42:35,461 INFO    EpoPlugin                            enforcePolicy: Waiting for OptIn users before enforcing policy.

      2011-10-07 14:42:35,461 INFO    EpoState                             Setting enforcement state to TRUE

      2011-10-07 14:42:35,477 INFO    EpoPlugin                            enforceUserPolicy: Dispatching enforce policy event.

      2011-10-07 14:42:35,477 INFO    EpoPlugin                            policyHandler: handling EnforcePolicy event

      2011-10-07 14:42:35,477 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers event

      2011-10-07 14:42:35,477 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers response

      2011-10-07 14:42:35,477 INFO    EpoPlugin                            epoAudit: dispatching audits to AgentHandler

      2011-10-07 14:42:35,493 INFO    EpoPlugin                            userHandler: System is in recovery

      2011-10-07 14:42:35,493 INFO    EpoPlugin                            userHandler: dispatching GetAllUsers event to AgentHandler

      2011-10-07 14:45:34,868 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler

      2011-10-07 14:46:36,098 INFO    MfeEpeDiscoveryService               Service stopped

      2011-10-07 14:46:36,098 INFO    MfeEpePluginInformationService       Service stopped

      2011-10-07 14:46:36,114 INFO    MfeEpeEsEncryptionInformationService Service Stopped Successfully

      2011-10-07 14:46:36,114 INFO    MfeEpeCoreEncryptionPlugin           Service Stopped Successfully

      2011-10-07 14:46:36,114 INFO    MfeEpeProductDetectionPlugin         Service Stopped Successfully

      2011-10-07 14:46:36,114 INFO    MfeEpeGenEncryptionProviderPlugin    Service Stopped Successfully

      2011-10-07 14:46:36,176 INFO    MfeEpeEsEncryptionInformationService Service Stopped Successfully

      2011-10-07 14:46:36,176 INFO    MfeEpeKeyServerService               Service Stopped Successfully

      2011-10-07 14:46:36,254 INFO    MfeEpeServiceLPCServer               LPC services stopped.

      2011-10-07 14:46:36,254 INFO    MfeEpeServiceLPCServer               Service Stopped Successfully

      2011-10-07 14:46:36,254 INFO    EpoPlugin                            Service Stopped Successfully

      2011-10-07 14:46:36,317 INFO    MfeEpeStatusService                  Service Stopped

      2011-10-07 14:46:36,317 INFO    LoggingService                       ===== Service Stopped =====

      2011-10-07 14:46:38,391 INFO    LoggingService                       ===========================

      2011-10-07 14:46:38,391 INFO    LoggingService                       ===== Service Started =====

      2011-10-07 14:46:38,391 INFO    MfeEpeDiscoveryService               Initialized successfully

      2011-10-07 14:46:38,391 INFO    MfeEpeDiscoveryService               Service started successfully

      2011-10-07 14:46:38,391 INFO    MfeEpeStatusService                  Initialized successfully

      2011-10-07 14:46:38,391 INFO    MfeEpePluginInformationService       Initialized successfully

      2011-10-07 14:46:38,391 INFO    MfeEpePluginInformationService       Service started successfully

      2011-10-07 14:46:38,391 INFO    MfeEpeStatusService                  Service Started successfully

      2011-10-07 14:46:38,391 INFO    MfeEpeCoreEncryptionPlugin           MfeEpeEncryptionService initialized successfully

      2011-10-07 14:46:38,391 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully

      2011-10-07 14:46:38,391 INFO    MfeEpeProductDetectionPlugin         MfeEpeProductDetectionService initialized successfully

      2011-10-07 14:46:38,407 INFO    EpoPlugin                            MfeEpeServiceDCServer initialized successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeServiceLPCServer               Initialized successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeGenEncryptionProviderPlugin    MfeEpeEncryptionService initialized successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeGenEncryptionProviderPlugin    MfeEpeEncryptionProviderService initialized successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeCoreEncryptionPlugin           Service Started Successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeProductDetectionPlugin         Service Started Successfully

      2011-10-07 14:46:38,407 INFO    EpoPlugin                            Service Started Successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeServiceLPCServer               Service Started Successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeGenEncryptionProviderPlugin    Service Started Successfully

      2011-10-07 14:46:38,407 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

      2011-10-07 14:46:38,423 INFO    MfeEpeServiceLPCServer               LPC state initialized.

      2011-10-07 14:46:38,423 INFO    MfeEpeServiceLPCServer               Initial LPC state created.

      2011-10-07 14:46:38,423 INFO    MfeEpeServiceLPCServer               LPC services started.

      2011-10-07 14:46:38,423 INFO    MfeEpeServiceLPCServer               Service initialized.

      2011-10-07 14:46:38,438 INFO    MfeEpeKeyServerService               Initialized successfully

      2011-10-07 14:46:38,438 INFO    MfeEpeKeyServerService               Service Started Successfully

      2011-10-07 14:46:38,516 INFO    MfeEpeServiceLPCServer               LPC channels subscribed.

      2011-10-07 14:46:49,857 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler

      2011-10-07 14:47:40,885 WARNING EpoPlugin                            dataChannelServant: discarding DC message with incorrect correlation ID (got: 1317994399).

      2011-10-07 14:47:40,901 WARNING EpoPlugin                            dataChannelServant: discarding DC message with incorrect correlation ID (got: 1317994399).

       

       

      Not sure what to do now- not really wanting to fully decrypt and re-encrypt. would thought that eboot may have fixed it.

      Any ideas would be appreciated.

       

      Thanks

      Jane