3 Replies Latest reply: Apr 22, 2012 11:24 PM by pras_2903 RSS

    LDAP-PROFILE-ERROR

    bcalvetti

      I had an issue and want to find out what could it be.

       

      It suddenly starts to fail with the following alert

       

      From: <Anti-Spam Appliance>
      At: <date-time>
      Host: localhost
      Service: smtpproxy
      Cause: LDAP-PROFILE-ERROR
      Info: LDAP Profile <LDAP> access failed. Setting as unavailable.

       

      Thanks for the help!

        • 1. Re: LDAP-PROFILE-ERROR

          Is it possible the password used to connnect to the LDAP server changed or expired?  Those are fairly common reasons that a profile breaks.  Other possibiliities are firewall changes or server changes that no longer allow the connection through.

          • 2. Re: LDAP-PROFILE-ERROR
            bcalvetti

            Thank you for your reply ajclements!,

             

            I forgot to mention that was already checked and we've verified that the LDAP password was the same. What I was trying to find was a reason, it seems to me like it should be a connection issue that last long enough to trigger the alert. But I couldn't find a log to confirm what actually happen.

            • 3. Re: LDAP-PROFILE-ERROR
              pras_2903

              Hi Bcalvetti,

               

              Did you find the solution to this error? I am too facing this error on the email gateway

               

              Regards

              Prasanth George