Oh I should mention it is the 3 computer protection.
First no PC it is installed on is the same name as this really messes things up.
Secondly run the removal tool (windows) and then the MCPR mcafee removal tool. reboot and run
The tools are available here
Do this on all Pcs your are updating.
If still an issue contact customer service in the useful links tab above and they will help you. You may need to do a subscription repair. They can assist there.