1 2 Previous Next 16 Replies Latest reply on Oct 17, 2011 3:54 PM by herbie

    Unable to run Orchestrator 4.6.0

      Hi,

      I have a problem with running the orchestrator on Win Server 2k8R2.

      I installed it and now I want to open it.

      But everytime a get an error in the browser.

      "Internet Explorer cannot display the webpage".

      I tryed to open it with different urls and in two different browser.

      FF 3.6 and IE8.

      https://127.0.0.1:8443

      https://hostname:8443

      https://IP-adress:8443

       

      Nothing works. When I try to open it on a client I'm able to.

      But then I get an error while downloading the product catalog to configurate it.

      In the logfile ("EpoApSvr") I get following:

       

      20110930112742    I    #07116    SITEMGRWRAP    Created instance of Site Manager

      20110930112742    I    #07116    SITEMGR     SetEPOMode: SiteMgr enter ePO mode, server=MY_HOST, EPOUser=, Password=********

      20110930112742    I    #07116    SITEMGR     SetEPOMode: Set ePO mode successful

      20110930112742    I    #07116    SITEMGR     GeneralInetRequestThreadProc: GeneralInetRequest thread started

      20110930112742    I    #07116    INETMGR     Starting download session for url myavert.avertlabs.com:8801

      20110930112742    I    #07116    NAINET      HTTP Session initialized

      20110930112742    I    #07116    NAINET      Connecting to HTTP Server using Microsoft WinInet

      20110930112742    I    #07116    NAINET      Trying to connect to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_PRECONFIG

      20110930112742    I    #07116    NAINET      Connected to Server: myavert.avertlabs.com on Port: 8801 using WinInet

      20110930112742    I    #07116    INETMGR     Started download session 1 for site myavert.avertlabs.com:8801

      20110930112742    I    #07116    SITEMGR     GeneralInetRequestThreadProc: Downloading /reportservice.asmx

      20110930112742    I    #07116    INETMGR     Downloading file reportservice.asmx from session 1, LocalDir=C:\Windows\TEMP\naiAEA4.tmp\00000000, RemoteDir=

      20110930112742    I    #07116    NAINET      Open URL: http://myavert.avertlabs.com:8801/reportservice.asmx

      20110930112742    I    #07116    NAINET      Trying to download using Microsoft WinInet library

      20110930112742    I    #07116    NAINET      Connecting to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_DIRECT

      20110930112742    I    #07116    NAINET      No resume download needed, calling InternetOpenUrl

      20110930112742    I    #07116    NAINET      Resolving name myavert.avertlabs.com to address

      20110930112742    I    #07116    NAINET      Name resolved to 205.227.136.116

      20110930112824    E    #07116    NAINET      InternetOpenUrl failed on Server: myavert.avertlabs.com:8801, error msg: 

      20110930112824    I    #07116    NAINET      Failed to download the URL /reportservice.asmx using Wininet

      20110930112824    I    #07116    NAINET      Trying to download using windows socket library

      20110930112824    I    #07116    NAINET      Connecting to Real Server: myavert.avertlabs.com on port: 8801

      20110930112906    E    #07116    NAINET      Failed to connect to Real Server: myavert.avertlabs.com on port: 8801

      20110930112906    E    #07116    NAINET      Socket error: 10060

      20110930112906    I    #07116    INETMGR     Download file reportservice.asmx failed in session 1, nainet ret=10060

      20110930112906    e    #07116    SITEMGR     GeneralInetRequestThreadProc: Download file http://myavert.avertlabs.com:8801/reportservice.asmx failed, hr=-2147467259: Error 10060 (A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. )

      20110930112906    I    #07116    NAINET      HTTP Session closed

      Is anybody able to give me a hint for the solution?

      Thanks a lot!

      Sebtra

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