Could you please let us know which specific McAfee process uses high CPU in task manger ?? Also, turning off auto protection ?? Are you referring to Real time scanner or Access Protection ?
Kindly let us know the following details ;
McAfee Security Center
Aff id :
McAfee Virus scan
Operating system :
Well here are the details requested:
Last Update: 28.09.2011
Last Update: 29.09.2011
DAT-Creation Date: 28.09.2011
Version of Boot-DAT-File: 6474.0000
Boot-DAT-File created on: 19.09.2011
McAfee Personal Firewall: (anyways disabled)
Last update: 19.09.2011
Windows 7 Ultimate, Service Pack 1, German, 64bit
The process which creates the CPU-Load is: "mcshield.exe"
My realtime scan is configured as following:
- only applications and documents
- E-Mail attachments is the only checked thing
Drives for Media:
- Ask before doing extensive scan
It seems like mcshield.exe is somehow hooked into the keyboard input directly. As when i type, the keyboard response time is really high. Which means i type a sentence and it takes like ages for the text to appear (char for char, not at once).
I have made a screencapture of this, so you can see it live: http://www.kufi.net/problemvideo.mp4 (best played with VLC).
The keyboard thing only happens, if the window containing the chat, is unfocused and refocused (for example clicking the browser while chating, and then switching back). If i close the conversation and reopen it, the problem does not arise...
Very strange thing going on.
This performance issue would require a technician to look at the logs and verify the cause through a remote session. CVould you please click on Useful links at the top of this page and click on Technical support so that our technicians can acquire more details on the issue
Moreover since you would be able to reproduce the issue that would help the technician to take the issue to higher levels if required.