2 Replies Latest reply on Sep 27, 2011 3:53 AM by JoeBidgood

    Unable to retrieve data from McAfee Agent - RSD Querying another agent

    Superhoop

      Hello,

       

      I have ePO 4.5 Patch 4 with EEPC hotfix with McAee agent Patch 1 on the production domain.

       

      I also have a test ePO

       

      server on the UAT domain running ePO 4.5 Patch 4 with EEPC hotfix with McAfee Agent Patch 3.

       

      I have just installed the UAT ePO agent and the

       

      RSD sensor on my machine which was previously managed by the main server.

       

      It immediately detected 130 rogue machines. These are not rogues but aliens managed from the live server.

       

      I added the port number for the live agents in the Detected System Matching section and in the live ePo server it is not set to 'Only accept connection from that ePo server'.

       

      If I query a rogue agent it says "

       

      Unable to retrieve data from McAfee Agent, either no Agent exists or the Agent did not respond to request" and the Orion logs states

       

      "

      2011-09-26 17:00:13,693 INFO  [http-18443-Processor17] httpclient.HttpMethodDirector  - I/O exception (java.net.ConnectException) caught when processing request: Connection timed out: connect

      2011-09-26 17:00:13,693 INFO  [http-18443-Processor17] httpclient.HttpMethodDirector  - Retrying request"

       

      Help ! How do I get it to see the alien agents?

       

      Regards

      Superhoop