5 Replies Latest reply on Sep 27, 2011 8:11 AM by Dinz

    McAfee not getting recognized after re-installation of WinXp

      Hi Everyone,

       

      I have an active Totall Protection subscription running on my home PC for the past 5 years.

       

      Steps in detail, as to where i ended up in a mess but would like to know if there is a way to restore my active subscription back.

       

      1. I had upgraded my CPU except the HDD.

      2. Assuming that "McAfee" folder under "Program Files" directory will not be deleted.

      • I went ahead with deletion and re-installation of Windows directory
      • After loading my new motherboard drivers, i went into C:\Program Files\McAfee\MSC\mcshell.exe (Program Files directory was not deleted and its contents remain the same)

      3. Nothing seems to work. McAfee fails to start up

       

      Is there a way now to restore my active subscription back or do i need to purchase anothre license now?

       

       

      Any troubleshooting tips would really appreciate.

       

       

      Thanks

      -Chaitanya