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6409 Views 13 Replies Latest reply: Sep 29, 2011 2:09 AM by marcusbond RSS 1 2 Previous Next
marcusbond Newcomer 8 posts since
Sep 24, 2011
Currently Being Moderated

Sep 24, 2011 11:32 AM

Endpoint Encryption Drive Recovery

Hi, so I guess I am looking for help in accessing the encrypted portion of a hard drive that no longer boots due to error E060003 (Unknown) when I enter my credentials. If my credentials are entered wrong it tells me as much so I know this error is not due to my password being wrong, the same occurs when I swipe my finger. The product is HP ProtectTools Drive Encryption, and I have no support team in my organisation as I am the director of a small company so effectively I am support as well as pretty much most things..  this issue relates to my HP EliteBook 8560p.

 

I have hunted high and low on the internet and have found various articles pointing to Safeboot which McAfee took over. HP initially said this was a McAfee support thing but I beg to differ.

 

So if anyone could help me out here I would be most grateful.. initial readings seem to indicate I need a bootable disk with the safeboot or WinTech software and my HP drive encryption key (I have my key) so what I would ideally like to know is a) is this information correct? and b) How do I create a bootable disk with the relevant tools?

 

I do appreciate that in essence this isn't directly a SafeBoot / McAfee issue, but since the modification to the McAfee product that HP carried out only appears to be that it now has HP branding and offers a fingerprint swipe option I imagine that the 'real' work is carried out by the underlying McAfee technology?

 

Since HP Support thus far has been, erm, yeah can't write that but not very good I'm hoping someone here may be kind enough to assist in some regard?

 

Regards,

Marcus.

  • SafeBoot Group Leader 8,599 posts since
    Oct 28, 2008
    Currently Being Moderated
    1. Sep 24, 2011 1:36 PM (in response to marcusbond)
    Re: Endpoint Encryption Drive Recovery

    unfortunately you're not using "SafeBoot" - as you say, your using HP's product "Drive Encryption for HP ProtectTools". I'm not sure anyone here is going to be able to help you, as it's not a product we tend to discuss (Since it's a HP product, not a McAfee product).

     

    The confusion might be because you told HP support you were using "SafeBoot", which you're not - tell them you're using Drive Encryption for HP ProtectTools and they can probably find some info in their knowledge system.


    Heisenberg is pulled over for speeding: “Do you know how fast you were going?” the police officer asks, incredulously. “No,” replies Heisenberg, “but I know exactly where I am!”
    Personal Blog : http://mcaf.ee/simon | Corporate Blog : http://SIBlog.mcafee.com | Create your own safe, short URL's - http://mcaf.ee

  • SafeBoot Group Leader 8,599 posts since
    Oct 28, 2008
    Currently Being Moderated
    3. Sep 24, 2011 3:39 PM (in response to marcusbond)
    Re: Endpoint Encryption Drive Recovery

    Well, HP should be helping you use SafeTech, but as you say, since you didnt pay for this software, and you didnt pay for any support on it, their helpdesk is a little "thin" on the topic.

     

    You might be able to get some help from these guys - http://www.dpms2.com/tools as they do a consumer product which is the FULL McAfee version, rather than as you say, a HP specific adaption.

     

    If you're using it to protect something important, it might be a good idea to get some professional assistance though, or even look into 2e2's offering. After all, you get what you pay for, and you paid nothing and are getting nothing (bad joke I know...)

     

    So, see if you can download and make a SafeTech boot floppy. then you need a daily access code (not sure where you can get that from, but there might be one floating around on the web or someone here might be kind enough to give you one), then you can use the .dat file in SafeTech to either remove EEPC (values from disk - VERY IMPORTANT!) or try to eBoot it (though I am unsure if the HP version supports the Windows part of the eBoot process.

     

    As for sending it somewhere, a few years ago I would have said "no problem, ship it over", but as anyone who has ever googled me will know, after some psyco sends you his drive in a manilla envelope and then gets pissy and starts a hate campaign when you tell him it rattled after it arrived, it kind of takes the joy out of such things...


    Heisenberg is pulled over for speeding: “Do you know how fast you were going?” the police officer asks, incredulously. “No,” replies Heisenberg, “but I know exactly where I am!”
    Personal Blog : http://mcaf.ee/simon | Corporate Blog : http://SIBlog.mcafee.com | Create your own safe, short URL's - http://mcaf.ee

  • SafeBoot Group Leader 8,599 posts since
    Oct 28, 2008
    Currently Being Moderated
    5. Sep 25, 2011 11:30 AM (in response to marcusbond)
    Re: Endpoint Encryption Drive Recovery

    I know the safetech tool from 5.2.9 allows auth from your HP file - you just need to get an access code for it. Just press cancel when it asks you for the 4 digit code to activate and you'll find all the options (though they will be blocked).


    Heisenberg is pulled over for speeding: “Do you know how fast you were going?” the police officer asks, incredulously. “No,” replies Heisenberg, “but I know exactly where I am!”
    Personal Blog : http://mcaf.ee/simon | Corporate Blog : http://SIBlog.mcafee.com | Create your own safe, short URL's - http://mcaf.ee

  • SafeBoot Group Leader 8,599 posts since
    Oct 28, 2008
    Currently Being Moderated
    8. Sep 26, 2011 7:36 AM (in response to marcusbond)
    Re: Endpoint Encryption Drive Recovery

    I think there are two problems.

     

    1. The SafeTech version is not 5.2.9 - it's an earlier one.

    2. The reason your machine BSOD with WinTech is because you don't have the right SATA drivers in the image. Switch the drive mode into ATA mode in the BIOS and it should work fine. It does not matter about 32/64bit, as you're booting the OS on the CD, not on the drive, and all the processors are backwards compatible with each other.

     

    so, switch the BIOS over and your WinPE cd should boot fine.


    Heisenberg is pulled over for speeding: “Do you know how fast you were going?” the police officer asks, incredulously. “No,” replies Heisenberg, “but I know exactly where I am!”
    Personal Blog : http://mcaf.ee/simon | Corporate Blog : http://SIBlog.mcafee.com | Create your own safe, short URL's - http://mcaf.ee

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