2 Replies Latest reply on Sep 22, 2011 3:49 PM by scoutt

    Failed to connect to the Software Catalog server

    scoutt

      I noticed this from last night and went into logs and first accurance was 7/16 and every day since it has failed. what is the catalog server url? Because I see epo.macafee.com and its not up and I see that in this log as well.

       

      9/20/11 12:59:51 AM  Started: Download Software Product List

      9/20/11 12:59:52 AM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. 

      9/20/11 12:59:52 AM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. 

      9/20/11 12:59:53 AM  Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. There was an error connecting to the server (12029). 

      9/20/11 12:59:53 AM  Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. There was an error connecting to the server (12029). 

      9/20/11 12:59:53 AM  Failed to connect to the Software Catalog server. 

      9/20/11 12:59:53 AM  Completed: Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.") 

       

       

      Here is an exert from the EPOAppSvr.log file

       

      20110921130959    I    #07276    DOWNLOADJNI    Downloading File C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.

      20110921130959    I    #07276    MCUPLOAD    Connecting directly to server epo.mcafee.com.

      20110921130959    I    #07276    MCUPLOAD    Successfully disabled CA trust options.

      20110921130959    I    #08620    DOWNLOADJNI    Downloading File C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.

      20110921130959    I    #08620    MCUPLOAD    Connecting directly to server epo.mcafee.com.

      20110921130959    I    #08620    MCUPLOAD    Successfully disabled CA trust options.

      20110921131000    E    #07276    MCUPLOAD    Failed to send http request.  Error=12029 (12029)

      20110921131000    I    #07276    DOWNLOADJNI    Finished Downloading File C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp (0 bytes).

      20110921131000    E    #08620    MCUPLOAD    Failed to send http request.  Error=12029 (12029)

      20110921131000    I    #08620    DOWNLOADJNI    Finished Downloading File C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp (0 bytes).