The quickest way would be to uninstall the software from the old laptop whilst connected to the internet, that way the subscription would be removed automatically. If not possible and you can't access the subscription as you've describe then simply phone Customer Service. It's toll-free and available 6am - 6pm Pacific time.
Telephone Customer Service
To speak with a Customer Service representative, call 866-622-3911. You may be asked for your registered email address and order number. Telephone charges may apply.
Average contact length: 10 minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available daily, 6am-6pm Pacific
Thanks, got it done with your help.
That's good. All the best. ;-)