Try the below steps:
- Click on Start button , Under Start Search type "cmd" and once the Command Prompt appears in the top of the start menu , Make a right click on it and select "Run as administrator"
- To Register the vbscript file type "regsvr32 vbscript.dll"
- Now open the McAfee and check the status. If its still blank Goto the Control Panel --> Programs & Features and Remove the Java Runtime Environment and Reinstall it from the below link
- Once the installation completes , Restart the Machine and check with the McAfee Total Protection.
Raja Gopalan S
Thanks for that. I have followed these steps all the way through, but unfortunatly Total Protection is still coming up as a blank screen. Have you got any further suggestions?
Apologies. I added a reply which duplicated the advice given by srajagopalan in his reply.
That message has been deleted.
Ex_Brit and Peacekeeper will probably be able to suggest a fix for this, as I'm sure the problem has occurred before.
Please let us know some of the below information;
Open Internet explorer – click on Tools – Click on Windows Update and install any available update from the site
In internet explorer – click on Help and click on About Internet explorer and let us know Version - & cipher strength
Since loading the dll's (j and vb) didnt worked out, have you tried uninstalling and reinstalling MTP from your account on Mfe website?
It may sound simple but..
maybe you already tried that.?