1 2 Previous Next 16 Replies Latest reply on Oct 6, 2011 4:03 AM by jmcleish

    Challenge Response Issue in ePO 4.5

    jontownsend

      Hi all,

       

      Has anyone come accross this error before:

       

      User has forgotten password so we run through challenge response. Input the code to ePO, Select the user in question then I get Unexpected Error Occured in the middle of the ePO screen.

       

      I have tried challenge response on 5 laptops now and the same happens on every laptop. Untill yesterday this was working fine. We have rebooted the server, re-run Users sync task etc.

       

      I am able to input other credentials to the laptop and boot to windows and reset the users code through the EE users Query but desperatly need to do it through the challenge system for offsite devices.

       

      If anyone has any ideas can you please let me know!

       

      Regards

       

      Jon

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