7 Replies Latest reply on Sep 14, 2011 10:14 AM by amora3304

    McAfee Encrypted USB MXI mini-USB is broken inside

      The 320GB biometrics unit is under warranty and will be replaced by McAfee; however, I have weeks of travel documents locked inside that I cannot retrieve to complete my work/reports.  The exterior does not have visible hardware.   I tried pulling hard on the rubber ends to no avail.  It appears as though the USB was soldered directly to the PC card, which I should be able to repair if I can get it open.  I live near Richmond, VA.  Vendors with the ability to repair this product would be helpful too.  I sure wish McAfee would fix this instead of replacing it.  Any assistance is appreciated.