1 Reply Latest reply on Sep 14, 2011 6:30 PM by exbrit

    How do I get McAfee to stop taking money from my account?

      For the second time McAfee have removed money from my account - I do not want your product - hiw do I prevent access to my account? i am very worried that you can remove money without asking first.

        • 1. Re: How do I get McAfee to stop taking money from my account?
          exbrit

          Go to your account page here and sign in using the email and password that you use to access that account and then turn off ther auto-renewal.

           

          http://home.mcafee.com/Default.aspx?culture=EN-GB (See 'My Account' in the top right corner).

           

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          Then contact Customer Service to get a refund:

           

           

          To speak with a Customer Service representative, call 020 79490107. You may be asked for your registered email address and order number. Telephone charges may apply.
          Estimated wait time: 10-30 minutes
          Hours of Operation: 09.00-18.00 local, Monday through Friday

           

           

          Alternatively contact them by online Chat here:  http://service.mcafee.com/LocaleSelect.aspx?lc=2057&sg=CS&pt=1&st=CHAT

           

          Chat online with a Customer Service representative for answers to questions such as billing and account related inquiries.
          Estimated wait time: 2 minutes
          Hours of Operation: 09.00-17.00 local, Monday through Friday

           

          There is also an email option which I don't recommend as a) it is the slowest method, and b) account matters are best dealt with one-on-one.

           

           

           

           

           

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          Message was edited by: Ex_Brit on 14/09/11 7:30:37 EDT PM