Customer at a certain point of the day are receiving ldap connectivity errors on Hub Server.
Windows System Log
The Security System could not establish a secured connection with the server firstname.lastname@example.org. No authentication protocol was available
Soon after the following errors are generated in the Hub logs.
EMM Hub Log
IsLDAPServerAvailable - An error occurred while attempting to establish a connection to the domain.System.Runtime.InteropServices.COMException (0x8007052E): Logon failure: unknown user name or bad password.”
Failed to authenticate user: sa-mdmtestSystem.Runtime.InteropServices.COMException (0x8007052E): Logon failure: unknown user name or bad password.
at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at EMM.Security.DirectoryServer.GetLDAPDetails(UserEntity& user)
Some but not all user devices become non-compliant. The user needs to perform an update configuration. We think the system is being redirected to another Domain Controller. Has anyone seen this behaviour before?
The release notes state:
Workaround: Please refer to KB:
Does anyone know the what the Workaround is? I can’t find the KB for it.