Your installation can obviously detect that the updates are on the server waiting to be downloaded, but something's preventing them getting onto your machine. Have you checked the firewall settings and program permissions in Security Center? Are any of the ports disabled? It's got to be something like that.
The 'At Risk' notice is a bit strange. What else is disabled in Security Center?
If it's any help I experienced a long delay here too and I have a high-speed connection, but 25 minutes seems excessive. Maybe the servers were temporarily overloaded or offline.
Haven't touched firewall settings - firewall is on. Ditto for ports.
FYI, the "at risk" message is standard - I get it whenever I've gone more than a few days without accessing the internet - have a SLOW broadband connection and no time to go online daily just to look for McAfee updates - it doesn't mean anything is disabled.
Last successful update was 08/24/2011 - wouldn't update on 09/06/2011, 09/08/2011, or today 09/13/2011.
Just tried MVT, which had same hang-up - 25 minutes of nothing before I gave up.
Accepted "nag" from Mozilla to upgrade to Firefox 3.6.22 on 09/06/2011, and from Microsoft for Windows update on 09/07/2011 - both worked fine, so I can't see how either firewall or ports are involved.
Still need help, please.
Well you could contact Technical Support online chat via the link under Useful Links at the top of this page, but I would imagine there isn't too much they can do. The servers are probably busy that's all and it will eventually work. Just stick with it.
SecurityCenter configures itself to accept updates so I don't think you need to adjust anything.
Thanks for the advice - I may just wait until the weekend and try at "oh-dark-thirty".
If I decide not to wait that long, am I on the right track if I take the time to manually download and execute the latest "SuperDat" executable? Won't that update the DAT files and McAfee software too?
Hopin' and prayin' ...
You could but that would only update VirusScan's daily DAT, maybe its engine too, but nothing else in SecurityCenter. I suspect that the servers have just got the major update that is going out to everyone bit by bit and that's why it's taking so long. That update involves a bit more than just VirusScan I suspect.
What doesn't make sense to me (and I've been in mainframe IT all my life, so I'm not completely computer illiterate) is why my McAfee Security Center can tell me that there's an available update ...
... "More" ...
... but when I tell it to go get the update ...
... it sits and spins ...
... it can't seem to find it, but won't stop "Checking for updates", and when I give up and go back "Home", the "Last update" timestamp implies that an update was done ...
... even though "About" says the last updates were done two weeks ago ...
Still wishin' and hopin' ...
You can tell it notify you before downloading or installing anything.
Double-click the taskbar icon to open SecurityCenter
Click Home if the regular screen isn't displayed or dismiss any warnings by doing whatever they say.
I've always had the updates set up to notify, since I'm on a SLOW broadband and don't want to waste time when I just hop online for a few minutes (e.g. email).
Tried McAfee Virtual Technician this morning, which told me my DAT files were out of date (DUH!), told it to fix @ 8:30am and cancelled out @ 3:30pm - never got past "Checking for Updates".
Tried "Chat" - no response at all.
I'll do a manual download and install of latest SuperDAT just to have SOME current protection, then will switch back to Norton, which I've used in the past without problems.
Thanks for your help.