2 Replies Latest reply on Sep 14, 2011 3:53 PM by gita

    Update / Reinstall issues - McAfee SaaS

      McAfee SaaS has been unable to update automatically for over a week.

       

      Attempts to manually update result in an error message: "Unable to create CAB Installer Object. Agent Service may not be running properly".

       

      Following troubleshooting instructions, I downloaded and ran the McAfee Virtual Technician, which found no issues.

       

      Attempted to uninstall and reinstall all features. Virus and Spyware Protection and Browser Protection uninstalled. Firewall Protection still shows up in Control Panel Add/Remove Programs.  Attempted to run install routine again, and received the following message:

       

      "InstallToPsB

      You already have the latest version of McAfee Security-as-a-Service installed. If you still want to replace it with an older version, uninstall the existing product then restart the installation."

       

      Any suggestions? I now have no anti-virus protection running...