Go to your online account either by direct link or right-click your taskbar icon and select 'View my Account'
SecurityCenter will open and then click the same item on there.
Once signed in you should be able to see the licenses listed by clicking the line I have highlighted here (click to enlarge if necessary)
You should then be able to deactivate one of them. Now if it's the same computer name, it's a bit of guesswork. Probably best to deactivate both then close that page and close SecurityCenter
Then right-click the taskbar icon again and select Verify Account.
That should hopefully sort it out.
This happens if the software isn't uninstalled in the normal manner before being reinstalled. The website simply thinks another computer is using the software as it isn't programmed to read the computer is the same.
If that doesn't help call Customer Service, it's a toll-free call, and the link is under Useful Links at the top of this page. They will sort it out for you.
Well it's irrelevent how it happened really. You should be able to deactivate both in the 'View my subscription details' link or click 'Subscription 1, Via: Dell' below "McAfee SecurityCenter".
Then verify as I previously stated. Hopefully a phone call shouldn't be necessary.
Customer Service are OK. Are you perhaps thinking of Technical Support which is always an overseas office?
Yes... I was thinking of Dell customer service/technical support and taking 45 minutes to do a 5 minute job.
Anyway, thanks for you help! I deactivated both and then verified my subscription. Everything is perfect now.
That's great. All the best. ;-)