3 Replies Latest reply on Dec 1, 2011 6:59 AM by sco_at

    Agent Handler 4.5 Apache.exe Issue

      I'm facing some issue with the epo 4.5 Agent Handler (patch 3) with the apache.exe services running on 6 (AH) of Windows Server 2008 R2 server as shown below. When this error occured, the specific apache.exe will stop handling the incoming event parser. The funny things is that the apache.exe is not hang or stopping due to this error. Alternative solution, I have to reset apache.exe services when it stop doing his jobs.

      I have called up the McAfee support but there is no solution provided.

       

      This error was captured from the server event log with event id=1000 (Application Error)

       

      Faulting application name: apache.exe, version: 2.2.9.0,time stamp: 0x48d60715

      Faulting module name: ntdll.dll, version: 6.1.7600.16385,time stamp: 0x4a5bdb3b

      Exception code: 0xc0000005

      Fault offset: 0x00058a4e

      Faulting process id: 0xb538

      Faulting application start time: 0x01cc60f3776a261d

      Faulting application path: C:\Program Files(x86)\McAfee\Agent Handler\apache\bin\apache.exe

      Faulting module path: C:\Windows\SysWOW64\ntdll.dll

      Report Id: df4bc18a-cce6-11e0-b7af-005056a80ff6

       

      Maybe you guys out there can share the permanent solution if having the same issue as me. Thanks.