1 2 Previous Next 15 Replies Latest reply on Sep 8, 2011 8:48 AM by exbrit

    McAfee will not install

    Nisa51

      I have had to reinstall Windows XP, and McAfee will not now install.

       

      I have download it and click run it goes through the process and and at the end get this

       

      McAfee Inegrated Security Platform Installer has encountered a problem and needs to close.

       

      Error Signature

      appName install.exe.

       

      I have had to download AVG for protection now as I am no covered.

        • 1. Re: McAfee will not install
          exbrit

          Can you clarify what version of XP this is by right-clicking 'My Computer' and selecting Properties.  I need to know if it is at least SP2, also how much installed memory there is (RAM) and free hard drive space.

           

          Also have you installed all the necessary applications for internet use such as Java and Adobe Flash/Shockwave players + Reader or Acrobat etc. and updates from Microsoft.

           

          Per the product pages System Requirements:

           

          Supported Operating Systems

           

          • Windows XP (32-bit) with Service Pack 2 (SP2) or higher
          • Windows Vista (32-bit and 64-bit) with Service Pack 1 (SP1)
          • Windows 7 (32-bit and 64-bit)

           

                        Compatible with Windows XP  Compatible with Windows Vista              Compatible with Windows7           

           

           

          System Requirements

           

          • 1 GHz processor or higher
          • 800 × 600 or higher resolution
          • 512 MB RAM or higher for Windows XP
          • 2 GB RAM for Vista/Windows 7
          • 400 MB of available free drive space
          • Internet connection

           

          Supported Browsers for Anti-Phishing

           

          • Microsoft Internet Explorer 6.0 or later
          • Mozilla Firefox 3.5 or later
          • Google Chrome 6 or later

           

          Supported Email Programs

           

          • POP3 – Windows Mail, Microsoft Outlook Express, Microsoft Outlook, Eudora, Netscape, IncrediMail and Thunderbird
          • MAPI – Outlook
          • Web – MSN/Hotmail, or email account with POP3 access

           

          Supported Instant Messaging Programs

           

          • AOL Instant Messenger 2.1 or later
          • Yahoo Messenger 4.1 or later
          • Microsoft Windows
          • Messenger 3.6 or later
          • MSN Messenger 6.0 or later

           

          Required for Anti-Spam Toolbar Plug-In

           

          • Outlook Express 6.0 or later
          • Windows Mail
          • Outlook 2000 or later
          • Eudora 6.0 or later
          • Thunderbird 1.5 or later
          • Anti-Spam also supports any other POP3 email client (without SSL) and web accounts

           

          Message was edited by: Ex_Brit on 07/09/11 2:17:43 EDT PM
          • 2. Re: McAfee will not install
            exbrit

            Also, are you installing from a CD or your online account?

             

            Another thing to check...

             

            Go to Control Panel, then open Add or Remove Programs and check if you have MSXML 3 installed.

             

            if it's not there please download and install it via the link below: simply download and install the file named msxml3.msi.

             

            http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674 -f752bdca9582&displaylang=en

             

            after  installing it... run the McAfee removal tool: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507, reboot and reinstall the software from your online account ... post back if it resolves your issue... hope this  helps...

             

            Message was edited by: Ex_Brit on 07/09/11 2:34:14 EDT PM
            • 3. Re: McAfee will not install
              Nisa51

              Yes I have all the necessary it is windows xp 32bit sp3 all microsoft updates are together.

              Jave is installed

              Quicktime is installed

              Adbobe Flash is installed.

               

              I just tried it again and the same thing happens downloading installation files and then wham same message as above.

              • 4. Re: McAfee will not install
                Nisa51

                I downloaded from the web site from My account

                • 5. Re: McAfee will not install
                  Nisa51

                  MSXML 4.0 sp2 is installed

                  MSXML 6 sp2 is installed

                  • 6. Re: McAfee will not install
                    exbrit

                    That is strange and thanks for getting back quickly.   I think the best bet for you is to contact Technical Support online chat as they can link up with you and troubleshoot.

                     

                    They are available through the link in Useful Links at the top of this page.

                    • 7. Re: McAfee will not install
                      Nisa51

                      No one from Mcafee is going to remote into my pc ok

                      • 8. Re: McAfee will not install
                        exbrit

                        Then I'll flag this thread and hope a technician is patrolling these forums.

                        • 9. Re: McAfee will not install
                          Nisa51

                          attach a screenshot of the error it saysMcAfee Installer error.bmp

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