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1924 Views 6 Replies Latest reply: May 7, 2013 9:33 PM by tonyw RSS
palbr Newcomer 53 posts since
Jun 23, 2009
Currently Being Moderated

Sep 2, 2011 4:36 AM

McAfee HDLP not show DLP icon in agent menu....

Hi McAfee HDLP managed trough ePO 4.5. On most workstations it properly displays DLP menu - but on some of them it does not.

Question is how to fix it, alternativly - how run agent byapss menu?

Curently it is not possible using any exe located in DLP folder.

 

palbr

  • af77 Newcomer 38 posts since
    Aug 1, 2011
    Currently Being Moderated
    1. Sep 2, 2011 5:31 AM (in response to palbr)
    Re: McAfee HDLP not show DLP icon in agent menu....

    Hi,

     

    Do you have the icon option ticked in the agent config ?

     

    What OS are the clients ?

     

    Adam

  • af77 Newcomer 38 posts since
    Aug 1, 2011
    Currently Being Moderated
    3. Sep 2, 2011 6:27 AM (in response to palbr)
    Re: McAfee HDLP not show DLP icon in agent menu....

    as far as i know, you can't manually invoke the agent bypass window i'm afraid

     

    So if the user inserts a USB stick, or tries to access a protected file, do they get the agent pop-up at all ?

  • bshirish Newcomer 31 posts since
    Jan 19, 2012
    Currently Being Moderated
    4. Apr 29, 2013 7:30 AM (in response to af77)
    Re: McAfee HDLP not show DLP icon in agent menu....

    Hello Team,

     

    We have also face same issue on few clients. So please provide the procedure to invoke the dlp option manaully.

     

    We are suing mcafee agent 4.6 and host dlp 9.1.100.7.

     

    Thanks in advance

     

    Shirish

  • virgona Newcomer 27 posts since
    Apr 14, 2013
    Currently Being Moderated
    5. Apr 29, 2013 11:40 AM (in response to palbr)
    Re: McAfee HDLP not show DLP icon in agent menu....

    I never see your scene on my side, so I cannot do a test.

     

    I tried to kill fcag.exe process tree with adm right, but failed. As "Enter Release Code" window belongs to fcag.exe, I think you cannot call the tray icon manual.

     

    Pls try call UdaterUI.exe which shows you the McAfee agent tray icon, maybe it can display DLP tray icon too.

  • tonyw McAfee Employee 159 posts since
    May 9, 2011
    Currently Being Moderated
    6. May 7, 2013 9:33 PM (in response to bshirish)
    Re: McAfee HDLP not show DLP icon in agent menu....

    There are known issues for older versions where the DLP agent icon shows up outside of the McAfee agent but still shows up in the system tray and still shows the notify user popup.

     

    This sounds more like an option being disabled within the agent configuration where the tray icon is disabled or the popup is disabled.  There should be 4 check boxes in the notification tab.  If you are having the issue, A: make sure all are checked and B: make sure the agent configuration policy inheritance hasn't been broken in the system tree for that group.

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