first of all I´ve got to apologize for any errors in this message respectively my mediocre knowledge concerning the English terms of the various functions of Windows itself and McAfee Security Center. I´m a German user and consequently I´m only familiar with the German versions of the aforementioned programs.
I stumbled across these boards on November 2010 when I got my new Dell desktop PC (Windows 7 Home Premium 64 bit) which includes a pre-installed version of McAfee Security Center as well as a corresponding 3 year suscription to this service. I was eager to prevent any malicious software from tampering with my system and so I looked for instructions for McAfee products before I even hooked it up. Fortunately I found this forum and got some valuable bits of information concerning the correct use of the Security Center itself and some good recommandations of software that can be used along with Mc Afee Security Center (Malwarebytes Anti Malware free version, Spywareblaster). So far I´ve had a rock stable and virus-free systen and naturally I´m very thankful for these guides (iirc Ex_Brit is the one to be praised for them).
I really hope that the members of this forum will help me with my problem (here´s a detailed description):
As I´ve already mentioned I´ve got a Windows 7 Home Premium 64 bit PC along with a 3 year suscription to McAfee Security Center from Dell. Until Sunday everything went like a charm but when I manually checked for updates to my McAfee products on the said day it downloaded some files, installed them and asked me to restart my PC. I accepted this proposal Windows shut down without any problems and it rebooted. I got to the Account select screen, chose my regular account (it´s just the same with my admin-account) entered the password and expected to reach my desktop in a couple of seconds...
The usual "Welcome" line appeared along with the rotating circle that indicates a loading process but even after one hour it didn´t disappear and I didn´t reach my desktop. My attempts of using alt + f4 or getting to the task manager were futile and I had to press the PC´s power button in order to shut it down.
I restarted in safe mode and everything was allright (I could reach my desktop and Windows worked without any problem, obviously the Security Center was disabled). A message of the Windows Help encouraged me to identify the problem and proposed several means to do so. I selected the system restoration and fortunately a restore point was erected only a few hours before this catastrophe took place. When I selected the option to get to know about the actual affects of returning to this restore point a summary listed the removal of McAfee Security center 11.0.578 and the re-installation of McAfee Security Center 10.5.240. I did not return my system to this restore point as the message pointing out the consequences of this action warned me about a potential malfunction of reinstalled software.
I tried disabling/enabling certain McAfee services respectively the McAfee Security Center Autostart object via the "msconfig" command but I found no solution to my problem. If all the McAfee services and the Autostart object are disabled I can perform a normal windows start, reach my desktop and run every programm I want (obviously I don´t access the internet as my McAfee Security Center is disabled and Windows warns me about the lack of a firewall, anti-virus software and anti-spy software - I´m writing these lines on a friend´s PC). Striking is that the services McAfee Personal Firewall, McAfee McShield, McAfee Firewall Core Service and McAfee Validation Trust Protectionstill get loaded althought I try to disable them via the aforementioned command. If I enable the McAfee services and the Autostart object I always get the Windows 7 "Welcome" line and the rotating circle that don´t disappear and grant me access to the desktop -even after hours.
I´ve used this forum´s search function and studied various McAfee guides and spotted these solutions:
A. Use the system restoration and get back to McAfee Security Center 10.5.240 and hope that the update works this time.
What´s the possibility of restoring it and McAfee running (the restore service even mentions that it might not work)? Would you resort to this option?
B. Use the McAfee Virtual Technician.
Does this application requires access to the internet? I can´t go online with all my protection disabled.
Does it work taking into consideration that I can only start Windows if all the McAfee services and the Autostart object are disabled?
C. Uninstall McAfee Security Center via Windows, use MCPR and Reinstall
I guess an uninstallation will fail as certain McAfee services still get loaded.
Supposing it works how can I reinstall McAfee (as I´ve already mentioned I can´t access the internet and when I tried to get the installation data from my McAfee account it turned out to be a mere download manager so I can´t even use my friend´s PC to download the files and use an USB stick to transport them to my PC) ?
Moreover I´ve got to mention that my system isn´t infested with any virus or malware. I´ve got all the Windows Updates (including Service Pack 1), was always very cautious when I got online (Ionly used my regular account along with Windows 7 UAC when I got online, I dind´t use any peer-to-peer networks, visited no file-sharing sites, no streaming sites except for youtube), got McAfee up to date and performed a complete system scan with McAfee and Malwarebytes Anti Malware (free) twice a week.
Please help me! I´m desperate! I´d be deeply indebted to you if you got my Security Center working.
Nachricht geändert durch gemini on 30.08.11 10:42:53 CDT