0 Replies Latest reply on Aug 29, 2011 12:41 AM by yariisg

    Can't log in on the pre-boot encryption screen



      I have a very annoying issue with EEPC.

      While I'm trying to log in with my encryption user ( that is already assigned to the system before the HDD encrypted itself ) I get this error : " Error EE050002, Unknowen user"   -   What the hell?!

      I went over the "Quick Start Guide 0 EEPC 6.1" mcafee published STEP-BY-STEP and still it won't login.


      Link to the guide:

      https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/ 23000/PD23084/en_US/eepc_quick_start_guide_en-us.pdf


      BTW, I'm using ePO 4.6 and EEPC 6.xxx