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4252 Views 10 Replies Latest reply: Sep 14, 2011 3:23 AM by Ex_Brit RSS 1 2 Previous Next
ynotskatetoday Newcomer 2 posts since
Aug 26, 2011
Currently Being Moderated

Aug 26, 2011 9:47 AM

Security Protection Virus

I just installed McAfee one week ago and I now have a virus. How come McAfee isn't seeing it and how do I get rid of it?

  • spc3rd Champion 339 posts since
    Oct 3, 2010
    Currently Being Moderated
    1. Aug 26, 2011 10:26 AM (in response to ynotskatetoday)
    Re: Security Protection Virus

    Hi ynotskatetoday & welcome to the McAfee Community Forums!

     

     

     

         Sorry to hear you have a virus problem.   The unfortunate reality is there are no antivirus products on the market which will catch every single piece of malware 100% of the time.  There are new variants being churned out every day by the cretins who delight in creating such malicious malware.  Also, the major AV software providers concentrate on detecting viruses primarily. As such, security software providers tend to be a step behind the malware-creators.

    The AV developers depend a lot upon computer users to alert them to new malware that is showing up.

     

     

    It is also  frequently recommended to have an antimalware program, such as, Malwarebytes on your computer which are quite good at detecting malware not always picked up by your AV software.

     

     

     

     

    In the interim, would you please be so kind as to provide the additional information (shown below) so that our other experienced forum members & moderators can better assist you?

     

     

     

     

    - What is your computer's operating system

    - What McAfee Security product AND version are you currently using?

    - Are you using any other security products on your computer, such as, Malwarebytes, SuperAntispyware, etc?

     

     

     

    Thank you!

     

     

     

    Message was edited by: spc3rd on 8/26/11 11:17:42 AM EDT

     

    Message was edited by: spc3rd on 8/26/11 11:18:14 AM EDT

     

    Message was edited by: spc3rd on 8/26/11 11:24:26 AM EDT

     

    Message was edited by: spc3rd on 8/26/11 11:26:24 AM EDT

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  • spc3rd Champion 339 posts since
    Oct 3, 2010
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    3. Aug 26, 2011 11:11 AM (in response to ynotskatetoday)
    Re: Security Protection Virus

    Hi again!

     

         Did you have the FREE version of Malwarebytes or the PAID version (i.e. MBAM Pro)?

     

    The FREE version (which does not have real-time scanning) can be used with McAfee with no problems.  If your current scanning is unhelpful, please download the FREE version of Malwarebytes and run a full scan with it.

     

    Also, please provide as much information about the type of malware infection you have as you can [symptoms, popups, etc].  (This is helpful in better identifying it).

     

    (The particular version of your McAfee software can be found in the Security Center).

     

    Thanks very much again!

     

    Message was edited by: spc3rd on 8/26/11 11:42:14 AM EDT

     

    Message was edited by: spc3rd on 8/26/11 11:44:34 AM EDT

     

    Message was edited by: spc3rd on 8/26/11 12:11:19 PM EDT

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  • Hayton Volunteer Moderator 4,599 posts since
    Sep 27, 2010
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    4. Aug 26, 2011 2:38 PM (in response to ynotskatetoday)
    Re: Security Protection Virus

    What was the name of the virus (or whatever it was) and how did you find out your PC was infected with it - McAfee obviously didn't detect it ("McAfee isn't seeing it")?

     

    Malwarebytes by the way isn't good at cleaning viruses. They leave that job to the AV vendors. And the free version of Malwarebytes runs (or should run) fine alongside McAfee since it's just an on-demand scan. I have it and use it (often) but it's not a replacement for McAfee, it's a secondary cleaner for the lesser problems that McAfee overlooks or doesn't automatically get rid of.


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  • Hayton Volunteer Moderator 4,599 posts since
    Sep 27, 2010
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    5. Aug 26, 2011 2:52 PM (in response to Hayton)
    Re: Security Protection Virus

    Hayton wrote:

    What was the name of the virus

     

    (sigh...)

     

    Read the subject line before putting foot in mouth. Sorry.

     

    BleepingComputer have a removal guide HERE. This is just another fake AntiVirus program -

    Security Protection is a rogue anti-spyware program from the same family as Malware Protection. This rogue displays false scan results in order to trick you into thinking that your computer is infected. When this infection is installed on your computer it will be configured to start automatically. Once started it will scan your computer and list numerous infections, but if you attempt to remove any of these so-called infections it will state that you first need to purchase the program in order to remove anything.

     

    I'll move this thread to Top Threats, where the fake AV discussions are. If this is a new variant of an existing family (as BleepingComputer say it is) we can add its details to the database for detection by the FakeAlert Stinger, which you are welcome to try out. It's intended to be an alternative to Malwarebytes, even if not an absolute replacement.


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  • Hayton Volunteer Moderator 4,599 posts since
    Sep 27, 2010
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    6. Aug 26, 2011 2:53 PM (in response to ynotskatetoday)
    Re: Security Protection Virus

    Moved to Top Threats.


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  • Peacekeeper Volunteer Moderator 21,363 posts since
    Nov 23, 2002
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    7. Aug 26, 2011 5:26 PM (in response to Hayton)
    Re: Security Protection Virus

    Malwarebytes has to be removed to install Mcafee then you can reinstall it (the free 1 that is).

    Fake alert stinger is here

    http://www.mcafee.com/us/downloads/free-tools/fake-alert-stinger.aspx

     

    Message was edited by: Peacekeeper on 27/08/11 8:26:08 AM

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  • unhappycomputer Newcomer 1 posts since
    Sep 2, 2011
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    8. Sep 2, 2011 11:52 PM (in response to Hayton)
    Re: Security Protection Virus

    What if you can't even get explore to open in order to download the fakealert stinger?  We have McAffee on the home computer and currently have the Security Protection malware flashing all over it.  Can't open explorer at all. So how do we fix it?

  • Ex_Brit Volunteer Moderator 59,556 posts since
    May 6, 2004
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    9. Sep 3, 2011 5:00 AM (in response to unhappycomputer)
    Re: Security Protection Virus

    Try booting into 'Safe Mode with Networking' which can give you internet access in Safe Mode.  Tap F8 repeatedly while booting up and it's usually number 2 on the ensuing menu.

     

    In that mode Malwarebytes Free will download, update (which is important to do) and run a complete scan.

     

    Message was edited by: Ex_Brit on 03/09/11 6:00:30 EDT AM

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