3 Replies Latest reply on Sep 16, 2011 3:35 PM by dcarlevato

    Error Message: Updates not installed

      I keep getting the above error message along with "Cab installer object.  Agent service not working".  Until recently I did not have this problem.  Any ideas on what might have caused the updates to stop installing?  I have checked the firewall.  I can scan the computer, just not get updates.  I am running XP Pro.  Thanks.

        • 1. Re: Error Message: Updates not installed

          I've moved your post to our Home & Home office area for better attention.

          • 2. Re: Error Message: Updates not installed
            Dinz

            Hi decarlevato,

            Could you please let us know some of the below information ;

             

            What is the operating system installed ?
            Did you have / Do you currently have any other  security software in the PC ?

            Do you received any alerts in the computer while going online .

            How is the computer connected to internet  ? DSL/Wireless/Cable

            Can you post us with the screenshot of the said error message .

             

             

            Thanks,

             

            • 3. Re: Error Message: Updates not installed

              Dinz:

              Operating System is XP Pro

              No other security software is running

              No alerts appear on the screen

              DSL Connection

              I can't post a screenshot but  the error message is:  "The last automatic update did not complete successfully"  It appears when you place the mouse arrow over the red McAfee shield in the system tray.

               

              When I open the console the Security Center Communication is red with an update failure notice.  The troubleshooting tips do not help.

               

              Thanks,

              Donna