I've been a McAfee user for many years now. I've been working in Information Technology for 12 years and I've used McAfee products at work and I use it at home with the Total Protection service. This is my 3rd year now with the Total Protection and with every new update, I get more and more frustrated. Needless to say, I know my way around computers - Windows, Linux, Unix, Mac, I've worked on them all.
Do you know how frustrating it is to boot up a really fast machine, get to the desktop with everything fully loaded (we all know Windows can be slow to boot with every program and its mother needing a service or program to run at Startup these days) and STILL have issues just opening my *&#$^S-ing browser? McAfee services continue to load well after the tray icon loads. 12 services for your app. TWELVE! Are you kidding me? Do you really need to build an app that needs 12 services to run on startup and continue to load well after the desktop is loaded? When the desktop is loaded I want to go and do what I need to do, not sit around and wait for your application to finish loading its' services just so I can go online.
You know how many times McAfee downloads an automatic update and the next time I boot up my machine, it locks up Chrome, Firefox and even sucky IE from even loading anything? Happens after EVERY SINGLE UPDATE! Heaven forbid you actually let a user with Admin privileges shut down the services to free up the crash because loading the Agent application crashes too when this happens. So the only thing left to do is to RESTART MY MACHINE AFTER I JUST BOOTED IT UP! And to top it all off, I can't even restart the machine, I have to press the power button and shut it down that way, risking damage to open files. Are you kidding me?
I have a 300 gb hard drive for my data. I don't really need a whole lot more than that, so I go for speed over size. It should not take 12-14 hours to scan the hard drive for viruses.
I use video cards with Nvidia chips - great for gaming, however your product has issues with the drivers.
Don't get me wrong, I think the actual security components do a great job of protecting the system. Since I've had the product, I haven't had a serious infection and spyware is virtuall non-existent. I still use 2 other products just to make sure, but overall, my computer is well protected. I have children so the Site Advisor service and parental controls help me a lot. It's all the other crap that goes with it that frustrates the heck out of me.
I've never called support, I don't need someone to remote access my machine or tell me that I need to reinstall the product. Reinstalling software only works when something is corrupted in the registry or has corrupted files anyway and that rarely happens, besides if necessary I can do that myself.
I've searched the forums and have seen the issues with the Service Host, long scan times and other issues and have also seen a lack of response from support. I've seen where the only fix seems to be to reinstall the software. If I had to reinstall every server product where I work and there is a crash, I'd be out of a job.
So, I'm simply posting here to tell you that I am done using your product. I stopped using Norton for anything because of the same issues. It's time to move on to something that is just as good at protecting my computers and network, but doesn't cause the issues that your product seems to do on a regular basis. Being in IT, I talk to a lot of people. I'll never recommend your software again.