2 Replies Latest reply on Aug 23, 2011 11:27 AM by doctorg

    Passwords become invalid after upgrade to Ver 5.29

      We are almost finished with an upgrade from Safeboot Ver 5.1.1 to Endpoint Encryption for PC Client Manager 5.2.9.  Most of the time everything goes smoothly.  However, once in a while when trying to log the user on for the first time, it will not accept their password.  It's the same password they used before the upgrade but now comes back with the error 0xe0010002.   Also, their password contains the # sign.  It doesn't happen to everyone with a # either.  Has anyone else seen this happen?

        • 1. Re: Passwords become invalid after upgrade to Ver 5.29

          check the keyboard layout settings - that's the usual problem here. Your upgrade is setting the keyboard to something incorrect, like switching from UK to USA etc. You can prove this is the problem by simply typing the password into the user name box and seeing if it comes out right.

           

          Then, check which pre-boot keyboard layout is selected and correct if needed.

          • 2. Re: Passwords become invalid after upgrade to Ver 5.29

            Thanks for the reply.  That was the first thing I checked.  We had the issue where Safeboot would slip into UK English and # sign changed to the UK PD symbol.  The upgrade only had 1 check box for both US and UK english.  I also checked the options at the signon screen and both were correctly set.  

            : £

             

            Message was edited by: doctorg on 8/23/11 11:27:49 AM CDT