1 Reply Latest reply on Aug 24, 2011 8:49 AM by bls

    Windows Explorer randomly hangs after latest McAfee update

      McAfee Antivirus Plus, here's the version information:

      Security Center: Version 11.0, Build: 11.0.572 last update 8/11/2011

      McAfee VirusScan: Version 15.0, Build 15.0.291, last update 8/18/2011

       

      Recently, my desktop (Windows 7 Enterprise, 6GB memory) started having a problem where Windows Explorer would become non-responsive. The start menu (set to auto-hide) would not unhide, and one thread is running compute-bound (~12-15% of a 3.4Ghz I7-2600 (4 cores with hyperthreading)). Looking at the stack, there doesn't apear to be anything interesting, and certainly nothing to indicate that it might be McAfee.

       

      HOWEVER, yesterday McAfee on my laptop updated (Win 7 also, 8GB memory), and required a reboot. Shortly after that reboot, Windows Explorer on the laptop hung in exactly the same way.

       

      If I restart Explorer via Task Manager everything works fine for a while...the hang seems to happen about once/day on my desktop.

       

      Has anyone else experienced a similar problem recently? McAfee folks, any suggestions for things to look at or for in order to figure out what might be causing this?

       

      Thanks!

       

      Stack trace of the compute-bound thread:

       

      comctl32.dll!Ordinal222+0xd178

      USER32.dll!PeekMessageW+0xba

      USER32.dll!GetKeyState+0xee

      USER32.dll!PeekMessageA+0x57

      SHLWAPI.dll!Ordinal166+0x83

      SHELL32.dll!ExtractIconW+0x2f8

      SHELL32.dll!StgMakeUniqueName+0xdd585

      SHELL32.dll!StgMakeUniqueName+0xdd6ce

      SHELL32.dll!Ordinal733+0x586da

      explorer.exe+0x3bb9f

      explorer.exe+0x3844f

      explorer.exe+0x12b0

      USER32.dll!TranslateMessageEx+0x2a1

      USER32.dll!SetWindowTextW+0x277

      USER32.dll!IsDialogMessageW+0x169

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!IsDialogMessageW+0x19a

      USER32.dll!GetWindowLongPtrA+0x83

      USER32.dll!SendMessageW+0x5d

      SHELL32.dll!SHChangeNotification_Lock+0xd3

      USER32.dll!TranslateMessageEx+0x2a1

      USER32.dll!SetWindowTextW+0x277

      USER32.dll!IsDialogMessageW+0x169

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!KillTimer+0x1a

      DUser.dll+0x10f4

      DUser.dll+0x11fa

      USER32.dll!KillTimer+0x61

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!PeekMessageW+0xba

      USER32.dll!GetKeyState+0xee

      USER32.dll!PeekMessageA+0x57

      SHLWAPI.dll!Ordinal166+0x83

      SHELL32.dll!ExtractIconW+0x2f8

      SHELL32.dll!StgMakeUniqueName+0xdd585

      SHELL32.dll!StgMakeUniqueName+0xdd6ce

      SHELL32.dll!Ordinal733+0x586da

      explorer.exe+0x3bb9f

      explorer.exe+0x3844f

      explorer.exe+0x12b0

      USER32.dll!TranslateMessageEx+0x2a1

      USER32.dll!SetWindowTextW+0x277

      USER32.dll!IsDialogMessageW+0x169

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!IsDialogMessageW+0x19a

      USER32.dll!GetWindowLongPtrA+0x83

      USER32.dll!SendMessageW+0x5d

      SHELL32.dll!SHChangeNotification_Lock+0xd3

      USER32.dll!TranslateMessageEx+0x2a1

      USER32.dll!SetWindowTextW+0x277

      USER32.dll!IsDialogMessageW+0x169

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!KillTimer+0x1a

      DUser.dll+0x10f4

      DUser.dll+0x11fa

      USER32.dll!KillTimer+0x61

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!PeekMessageW+0xba

      USER32.dll!GetKeyState+0xee

      USER32.dll!PeekMessageA+0x57

      SHLWAPI.dll!Ordinal166+0x83

      SHELL32.dll!ExtractIconW+0x2f8

      SHELL32.dll!StgMakeUniqueName+0xdd585

      SHELL32.dll!StgMakeUniqueName+0xdd6ce

      SHELL32.dll!Ordinal733+0x586da

      explorer.exe+0x3bb9f

      explorer.exe+0x3844f

      explorer.exe+0x12b0

      USER32.dll!TranslateMessageEx+0x2a1

      USER32.dll!SetWindowTextW+0x277

      USER32.dll!IsDialogMessageW+0x169

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!IsDialogMessageW+0x19a

      USER32.dll!GetWindowLongPtrA+0x83

      USER32.dll!SendMessageW+0x5d

      SHELL32.dll!SHChangeNotification_Lock+0xd3

      USER32.dll!TranslateMessageEx+0x2a1

      USER32.dll!SetWindowTextW+0x277

      USER32.dll!IsDialogMessageW+0x169

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!KillTimer+0x1a

      DUser.dll+0x10f4

      DUser.dll+0x11fa

      USER32.dll!KillTimer+0x61

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!PeekMessageW+0xba

      USER32.dll!GetKeyState+0xee

      USER32.dll!PeekMessageA+0x57

      SHLWAPI.dll!Ordinal166+0x83

      SHELL32.dll!ExtractIconW+0x2f8

      SHELL32.dll!StgMakeUniqueName+0xdd585

      SHELL32.dll!StgMakeUniqueName+0xdd6ce

      SHELL32.dll!Ordinal733+0x586da

      explorer.exe+0x3bb9f

      explorer.exe+0x3844f

      explorer.exe+0x12b0

      USER32.dll!TranslateMessageEx+0x2a1

      USER32.dll!SetWindowTextW+0x277

      USER32.dll!IsDialogMessageW+0x169

      ntdll.dll!KiUserCallbackDispatcher+0x1f

      USER32.dll!IsDialogMessageW+0x19a