I have an XP machine with EEPC installed, the same as 9 others.
2 days ago this machine decided to install the pre-boot agent and ask for login credientials. (the other 9 are on the same policy, that is only set to encrypt the HDD)
there are 2 user accounts associated with this machine (via AD).
The usernames are being accepted but it says the passwords are wrong (tried both the default 12345 (which was not specified in policy) nor will accept the know and confirmed AD password set for the accounts.
Error EE0F0001 - Token Authentication parameters are incorrect.
I know has to wait 30 mins between attempts too (about the only policy that it seems to have picked up correctly :/)
Further the machine has the option for Admin recovery disabled (greyed out - despite it being enabled in policy).
I created a Bart PE recovery boot CD with v 6.0 v 6.1 and v 6.1.1 version of EETech. (I had to switch the HP 620 laptop SATA(intel) mode off AHCI to get it to boot) - I wont go into the issues of trying to find a non-OEM XP disk,
this allowed me to use the recovery xml file for the machine. this was accepted however none of the recovery options are available...
Status: Authenticated with Token
The option for Remove EE is greyed out, the option for Emegeny boot is simply not there...
under Disk operations it recognises the disk Alg: AES-256-CBC
This PC has very important Wage information on it (hence the requirement for encryption) that urgently needs to be recovered...
WTF is going on that this has happened out of the blue and none of the avialable recovery options seem to work?
I have this deployed to some pretty important people in our org, if this same things happens to them the fall out will not be worth living.
Using EPO - 4.5.4 HF 1 (build 937)
EEPC is reporting 6.10 and EEAgent (1.1.0)
Pre-boot Env 188.8.131.52
Endpoint Encryption 184.108.40.206, McAfee Agent 220.127.116.110, Product Coverage Reports 18.104.22.1680, VirusScan Enterprise 22.214.171.1240.Wrk, AntiSpyware 126.96.36.199
It's all gone Pete Tong!!!! Help!
Spent 2 calls and an hour on hold to support and so far not got any helpful information other than.... try default password 12345
Message was edited by: Insane_homer on 8/17/11 5:04:23 AM CDT
Message was edited by: Insane_homer on 8/17/11 5:07:47 AM CDT