6 Replies Latest reply on Aug 26, 2011 6:32 AM by Peter M

    Quick Question


      I saw the important warning message thing at McAfee saying that there was a new update for Adobe Flash Player.  I went to the link http://www.adobe.com/software/flash/about/ to check the version of my flash player for Firefox on my Vista computer and it was outdated.


      However, I couldn't really get the update because something weird was happening and I was wondering if the good people of the McAfee Community would help.


      I had NoScript temporarily allow adobe.com.  On the http://www.adobe.com/software/flash/about/ page, there was a link called Player Download Center and when I mouse over it the link is http://www.adobe.com/go/getflash.  Since I did this before for older versions I clicked on the Player Download Center link, but instead of taking me to the page about download verison, I was taken to the Adobe Flash Player page, whose url was at the top of Firefox and the url was http://www.adobe.com/products/flashplayer/.  On this page I tried clicking the Get new Flash Player 10.3 at the top and I was taken back to this page,  I scrolled down and saw right below Next Steps, there was a Download Flash Player 10.3 now and when I moused over the link was also http://www.adobe.com/go/getflash.  But I was still taken to the http://www.adobe.com/products/flashplayer/ page.


      Finally, I clicked on the Downloads link at the very top of the page taking me to the url http://www.adobe.com/downloads/.  There I clicked the Get Adobe Flash Player on the right hand side and it worked and it took me to the downloading page.  But I noticed that the URL was http://get.adobe.com/flashplayer/ instead of the http://www.adobe.com/go/getflash.  Before updating it, I closed Firefox and went back to the http://www.adobe.com/software/flash/about/ page and tried the Player Download Center and it worked, it took me to the right page so I installed it.  I tried this on my other Vista computer, whose flash player is also outdated and I didn't run into this problem of getting redirected back to the Adobe Flash Player page.  I clicked on the Player Download Center and it worked just fine.


      Basically, I was wondering if anyone knows what could have cause this weird redirecting back to the Adobe Flash Player page? Even though I managed to get all the links that where redirecting me to take me to the right page (the downloading page) by doing nothing more than going to the Downloads link and then clicking on the Get Adobe Flash Player on the right.

        • 1. Re: Quick Question

          Hi theflyingmonkey,


               If you open up the Control Panel and click on Flash Player, then click Advanced, under updates you will find Check Now. two versions are listed. ActiveX Version: Mainly used with Internet Explorer 32-Bit and 64-Bit.. 64-Bit Version is in Beta and if installed shows the ActiveX Version: 11 not 10.


               Plug-in Version: is used for FireFox.


               For FireFox, click here: http://www.adobe.com/downloads/


               Then click on Get Adobe Flash Player on the right.


               Uncheck optional Software. Now click Download Now. Save the Download file, which is the only choice. Close FireFox and click on the downloaded file. This will install the Plug-in Version. To install the ActiveX Version, you need Internet Explorer. 32-Bit or 64-Bit version of Internet Explorer.


               That's it.

          • 2. Re: Quick Question

            I tried the steps you posted about the Control Panel and I don't see Flash Player anywhere, just Program, Security, Hardware and Sound, and etc.


            As for updating the software I was able to update it after going to http://www.adobe.com/downloads/ and then clicking Get Adobe Flash Player on the right.  But I was wondering do you know what caused the redirecting back to http://www.adobe.com/products/flashplayer/?  Since I mentioned that I usually go to the url http://www.adobe.com/software/flash/about/ to check my version and if it is outdated, I click on the Player Download Center, which should take me to the download page.


            Just to be clear, the redirecting on the affected Vista machine doesn't happen anymore even since I went to the url http://www.adobe.com/downloads/ and I clicked on the Get Adobe Flash Player.  To be clear after I was able to get to the download page, I didn't download the new version just yet as I wanted to tried see if I was still getting redirected to the http://www.adobe.com/products/flashplayer/ after clicking on the Player Download Center on the http://www.adobe.com/software/flash/about/.  So I clear my history and everything and close Firefox and when I tried again through the http://www.adobe.com/software/flash/about/ page I didn't get redirected to the wrong page, I was taken to the download page so I downloaded and installed it.


            I tried it on another one of my computers (also vista) which had the outdated version of Adobe Flash Player and it didn't experience this redirecting as I was about to go to the http://www.adobe.com/software/flash/about/ and then click on the Player Download Center link and it took me to

            http://get.adobe.com/flashplayer/, which is the download page even though when you mouse over Player Download Center you get the url http://www.adobe.com/go/getflash


            Message was edited by: theflyingmonkey on 8/16/11 6:26:43 PM CDT
            • 3. Re: Quick Question

              Hi theflyingmonkey,


                   Open Control Panel. On the left side of the Control Panel click Classic View. If the icons are out of order, right-click on an empty space and click on Name, to sort the icons by name.


                   If you are using FireFox, exclusively, you might not have Flash Player, Activex Version installed. You might wish to install the Flash Player for Internet Explorer, also. ActiveX Version and Plug-in Version, should be updated to the same version, as long as the Beta Version of the Flash Player is not installed. The Beta Version is a newer version for ActiveX then the Plug-in Version.

              • 4. Re: Quick Question

                I see, however do you have any ideas as to why the site kept redirecting me back to the url redirecting back to http://www.adobe.com/products/flashplayer/? Even though, my other vista computer didn't and they both had version or, it was the version before this one. Plus, it wasn't until I got to the download page through your step did the affected computer stop redirecting to the url http://www.adobe.com/products/flashplayer/

                • 5. Re: Quick Question

                  Hi theflyingmonkey,


                       No, I have no idea. Anyway, I would rather update using my Bookmark of the site and this way it always works correctly.

                  • 6. Re: Quick Question
                    Peter M

                    You should disable/uninstall NoScript if it is causing problems with your updates/downloads, I see it is causing issue with SiteAdvisor too in other threads and I've heard that many people can't use various Windows functions normally with it installed.  Some add-ons while having good intentions can have undesirable side effects especially when interacting with other add-ons.   There is nothing wrong with Adobe updates and their products especially should always be allowed to update immediately as they can be exploited when unpatched.


                    There is such a thing as too much protection - in this case they obviously are starting to clash.