3 Replies Latest reply on Oct 22, 2011 10:06 AM by JaiPrakash

    firewall: off or on??

      Hi - newbie to the group here.

       

      I have SecurityCenter 2010 on my Acer laptop. 

       

      When I open the home screen it indicates that my Firewall is turned ON.

       

      When I click to see the settings the screen says that my firewall is OFF and gives me the two options of Restore Defults or Turn On

       

      When I do nothing and go back to the home screen I see that the firewall is ON again. 

       

      Anybody know what's up?  I would love to solve this problem because I think it may be hindering my abiltiy to set up a homegroup with my desktop.  grr!

       

      Thanks in advance!!!!

       

      david

        • 1. Re: firewall: off or on??
          Dinz

          Hi David,

           

          This sometimes occurs if the PC has remnants of a different security software in some rare cases, Please follow the below steps and update us the outcome ;

           

          Run McAfee virtual technician from here : http://mvt.mcafee.com

          Also let us know what would be the operating system in the PC.

          Did you previously have any other security software installed on  the PC ?

           

           

          Regards,

          • 2. Re: firewall: off or on??

            I am also experiencing the exact same problem, when I ran Virtual Technician it said three files were missing but did not list them

             

            So I ran Winpatrol and noticed 3 files in the services tab which did not have icons:-

            mfefire.exe > McAfee Firewall Core Srvice

            mcshield.exe > McAfee McShield

            mfevtps.exe > McAfee Validtion Trust Protection

             

            Dinz, if the three files that are missing, could it possibly be the ones which did not McAfee icons against the files, and if yes can the above files be separately downloaded and added in someway to the program.

             

            I checked the Services Dependencies ::::

             

            McAfee Firewall Core Service requires ...

            - McAfee Validation Trust Protection requires

            - McAfe Inc. mfehidk

            components needed > McAfee Firewall Core

            - anti-spam service

            - network agent

            - proxy service

             

            McAfee McShield requires ...

            McAfee Validation Trust Protection requires ...

            - McAfe Inc. mfehidk

             

            McAfee Validation Trust Protection requires ...

            - McAfe Inc. mfehidk

            components needed > McAfee Firewall Core

            - anti-spam service

            - network agent

            - proxy service

             

            I'm at a lost at the moment, this problem happened after I had to reinstall Total Protection because the subscription date referenced the old McAfee software. I reinstalled Total Protection twice today and Firewall tabs are still greyed out but was enabled before the subscription date went out of sync.

             

            Should I have disabled/uninstalled Spybot Search & Destroy during Total Protection installation, as it was the only software that came up as a conflict and I bypass it and continued with the installation !

             

            Message was edited by: solis on 10/8/11 11:22:43 AM CDT

             

            Message was edited by: solis on 10/8/11 12:02:20 PM CDT
            • 3. Re: firewall: off or on??
              JaiPrakash

              Hi solis,

               

              We have answered on your original thread here : Please continue there. https://community.mcafee.com/message/211685

               

               

               

              Cheers,