3 Replies Latest reply on Aug 12, 2011 7:28 AM by rackroyd

    ePO 4.5 Patch 4: Cannot fetch config info from database

    Attila Polinger

      Hello,

       

      all of a sudden I cannot log into one of our ePO servers. Some - in my opinion - telling information is attached hoping someone has a clue where to start or where else to look. Thanks in advance.

       

      What we did so far:

      - restarted ePo server - no change

      - stopped ePO services, then db instance were taken offline then back online, then started ePO services: same result.

       

      From server.log:

      2011-08-12 12:18:06 I #8420 NAISIGN  FIPS library initialized successfully
      2011-08-12 12:18:08 I #8420 NAIMSRV  Server state at startup: Enabled
      2011-08-12 12:18:08 I #8420 NAIMSRV  Checking to see if the ePO server is available.  We will try for two minutes.
      2011-08-12 12:18:08 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:18:08 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:18:18 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:18:18 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:18:28 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:18:28 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:18:38 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:18:38 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:18:48 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:18:48 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:18:58 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:18:58 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:19:08 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:19:09 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:19:19 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:19:19 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:19:29 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:19:29 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:19:39 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:19:39 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:19:49 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:19:49 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:19:59 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:19:59 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:20:09 W #8420 NAIMSRV  The Agent Handler failed to connect to the ePO server.
      2011-08-12 12:20:09 I #8420 NAIMSRV  Failed to connect to the ePO server.  The Agent Handler does not require the ePO server to be running, but it will exchange information if it is running.
      2011-08-12 12:20:09 I #8420 MCUPLOAD Successfully disabled CA trust options.
      2011-08-12 12:20:09 E #8420 MCUPLOAD Failed to process the secure communication request.  Error=The thread is not in background processing mode.

      2011-08-12 12:20:09 E #8420 NAIMSRV  Failed to connect to the ePO server.  Skipping certificate validation.
      2011-08-12 12:20:10 I #8420 NAIMSRV  ePolicy Orchestrator server started.

       

      From orion.log: (tried to copy here only descriptive sections)

       

      2011-08-12 12:19:29,119 WARN  [http-8444-Processor24] server.OrionLoginModule  - Root cause of LoginException

      org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

      at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:384)

      at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:182)

      at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

      at com.mcafee.orion.core.OrionCore.getUserLoader(OrionCore.java:103)

      at com.mcafee.orion.core.server.OrionLoginModule.getUserLoader(OrionLoginModule.ja va:539)

      etc..

      2011-08-12 12:19:29,119 WARN  [http-8444-Processor24] realm.JAASRealm  - Cannot find message associated with key jaasRealm.loginException

      javax.security.auth.login.LoginException: Bean factory is shut down

      at com.mcafee.orion.core.server.OrionLoginModule.authenticate(OrionLoginModule.jav a:303)

      at com.mcafee.orion.core.server.OrionLoginModule.login(OrionLoginModule.java:122)

      at sun.reflect.GeneratedMethodAccessor85.invoke(Unknown Source)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

      etc.

      2011-08-12 12:19:29,119 ERROR [http-8444-Processor24] core.OrionCore   - Error retrieving configuration. Returning null.

      org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

      at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:384)

      at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:182)

      at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

      etc.

      2011-08-12 12:19:29,119 ERROR [http-8444-Processor24] core.OrionCore   - Error retrieving configuration. Returning null.

      org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

      at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:384)

      at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:182)

      at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

      etc.

       

      Attila