So you purchased another licence via the not normal (for you) method? Seems this might not to have been taken up by your account so best to discuss this with Chat via teh technical support page in the useful links tab above.
Ask them to escalate it and remote to your PC. That or a talk re you account settings should sort this out. When does the account subscrition say it ends?
Re the internet connection --no this I would be worried could be malware. I suggest try a scan with
Fake alert stinger and
malwarebytes they can be found here
Download the tools on another PC and put them on an usb stick. I would contact chat via it as well rather than your phone.
Many thanks for your reply. I have written to Live Chat and I will be trying out your methods when I get home. Hopefully I will recieve some good news.
You've been a great help/
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First of all lets not confuse this to be a malware issue . From your account I do see that you previously had a McAfee security center that you had from Dell and now you have subscribed for a different package . All you have to do is to uninstall security center and install the McAfee total protection since it being a different package.
For your convenience our knowledge analysts have put forth an FAQ to simplify this process , please follow the instructions here and you should be alright.
Make sure to select McAfee Total protection while you reinstall
I'll have a go at that later on. Thank you, Its seems so simple now that you say it!
Hopefully something will work!