2 Replies Latest reply on Aug 13, 2011 3:35 AM by tom-wind

    Safetech crypt sector

      Hello,

       

      My details are following:

       

      Laptop: Elitebook 8530w

      WinSafetech version: 5.1.7.0

       

      My history is that Vista 64 bit crashed, then I tried to fix boot sector using vista fixmbr, and some other fix boot command and I lost access to partitions.

       

       

      I booted from bartpe+safeboot, authenticated with Day code & Hp Recovery File.

      Then I tried to "Crypt sectors"  -> DECRYPT

      -> Start sector: 0124503750

      -> Sector count: 0479652705

       

      I received information: "Error code 0xe002000a, Endpoint Encryption disk information not present"

       

      When I tried to get access through A43File Manager, choosing encrpted partition

       

      -> Local Disk (E:)

       

      no files are present on partition E: and C:

      I see partitions with G: HP_RECOVERY and F:HP_TOOLS which are fat32 pratitions.

       

       

      I already built bart PE with SATA drivers (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=321957&prodSeriesId=3781677&prodNameId=3781682&swEnvOID=1093&s wLang=13&mode=2&taskId=135&swItem=ob-85204-1)

       

      for 32 bit version.

       

       

       

      Please give me any ideas what I can try more.

      Thank you very much in advance

        • 1. Re: Safetech crypt sector

          Tom - is this Drive Encryption for HP Protecttools? If so you need to be working with HP for support, as it's their product, not a McAfee product.

           

          If you blew away the MBR though, you're not going to be able to use the safe decrypt options - you're going to have to use force crypt as long as you are 100% sure your sector range is good, and that you are using absolutely the correct HP recovery file.

           

          HP should be able to help you more though.

          • 2. Re: Safetech crypt sector

            Dear Safeboot.

             

            Drive Encryption is HP Protect Tools. Unfortunately HP do not provide as great support as you do.

            I did force encryption and it helps me 100%.

             

            Thank you very much for your great support